金牌代理
Cisco Certified Internetworking Engineers
Sales Experts
≥ 4 CCIEs
≥ 1 Sales Expert
Cisco Certified Design Professionals
Cisco Certified Network Professionals
2 CCDPs
≥ 1 CCNP
Phone Support
Onsite Response
24x7 Call tracking system
Escalation process
24x7 4 hours with parts
Demo/Lab
Contract
TAC Usage
Demo Process,
Direct support 51% of calls
Lab required
contract required
escalated by CCIEs
银牌代理
Cisco Certified
Internetworking Engineer
Cisco Certified Design Professional
≥ 2 CCIEs
≥ 1 CCDP
Cisco Certified Network Professional
Cisco Certified Design Associate
≥ 1 CCNP
≥ 1 CCDA
Sales Experts
Phone Support
Onsite Response
≥ 1 Sales Expert
8x5
1 hour callback
Escalation process
8x5
4 hours with parts
Demo/Evaluation
Contract
Customer Satisfaction
Process Only
Direct support
contract required
Participation in
Cisco survey
高级代理
Sales Expert Cisco Certified Network Associate
1 Sales Expert per country 1 CCNA per country
Cisco Certified Design Associate Support Capability
1 CCDA* per country 8X5 phone support Configuration service
Response Time Demo
8X5 24 hour response Capability
Additional Requirements
Application Annual Revenue Commitment