品牌：Jack Gordon
基本信息
·出版社：Jossey Bass
·页码：448 页码
·出版日：2007年
·ISBN：0470193441
·条码：9780470193440
·装帧：平装
内容简介
The Pfeiffer Book of Successful Managing Conflict Toolsis organized into three sections: Presentations and Discussions (articles); Experiential Learning Activities; and Inventories, Questionnaires, and Surveys. These selections represent the all-time best thePfeifferAnnualsandHandbookshave to offer on the topic.The Pfeiffer Book of Successful Managing Conflict ToolsProvides articles that offer timeless advice for dealing and classifying organizational conflictContains complete, ready-made training exercises designed to meet a variety of needs for different audiencesOffers inventories that include questionnaires and instruments that help participants recognize the destructive effects of hidden agendas and how to deal with them and surveys that encourage honest talk about controversial issues in the organization
作者简介
Jack Gordon is a former chief editor of Training Magazine and an award-winning writer. He is the editor of numerous books, including The Pfeiffer Book of Successful Communication Skill-Building Tools and The Pfeiffer Book of Successful Leadership Development Tools.
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