品牌：Sanders
基本信息
·出版社：McGraw-Hill Professional
·页码：200 页码
·出版日：2007年
·ISBN：9780071497923
·条码：9780071497923
·装帧：平装
内容简介
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InBuilt to Serve, Dan Sanders, CEO of the award-winning, service-oriented United Supermarkets, makes this bold claim: the prevailing business culture is broken and a radical transformation is required-a paradigm shift that reshapes our understanding of the true purpose of work.
Leaders have a choice-continue to chase a broken price-profit model and suffer the consequences or build a culture committed to servanthood and discover the fulfillment evident when people see their work as a ministry. The choice leaders make will not only determine economic success and failure but also will determine their organization's long term impact on humanity.
The time is now. Sanders reveals how your people can adopt United's mission of “Ultimate Service, Superior Performance, Positive Impact.” He distills valuable lessons from nine decades of a people-centered culture that consistently delivers outstanding customer service and reveals how you can develop a fully engaged, productive workforce.
Treat your customers like partnersCreate a people-centered culture in a numbers-focused worldCommunicate your organization's visionFocus on strengths, not weaknessesTie performance to the success of your missionReduce your employee turnoverBuild communities connected by an emotional bondEnsure sustainability and growth-with an eye on the principles that allowed your success in the first placeWhen you're built to serve, employees come to work because they want to, not just because they have to.Built to Serveis your hands-on guide to seeking this higher purpose.
作者简介
Dan J. Sandersis CEO of United Supermarkets, the first supermarket to win the prestigious National Torch Award for Marketplace Ethics. Sanders is also cofounder of The Center for Corporate Culture, which challenges and coaches CEOs and their teams to build corporate cultures focused on leadership, ethics, wellness, and execution. In addition to his business endeavors, Sanders is also a former Air Force U-2 reconnaissance pilot and a highly decorated officer.
www.danjsanders.com
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