品牌：
基本信息
·出版社：Kaplan Business
·页码：224 页码
·出版日：2005年
·ISBN：9781419504587
·条码：9781419504587
·装帧：平装
内容简介
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"Businesses need to stop focusing on 'paradigm shifts' and 'strategic initiatives' and realize that none of that makes any sense if your front-line employees don't 'give a damn.'"" —Rhoda Olsen, President, Great Clips, Inc.Transform the Your Bored, Uncaring ""Generation Why"" Young Workforce into aPowerhouse of Performers and InnovatorsAccording to the U.S. Office of Consumer Affairs, by 2012 there will be a shortage of more than two million front-line service workers in retail sales, customer service, and food preparation. Only a fraction of the restless Generation Y workers who typically fill these positions stay with their employer longer than a year! Dubbed ""kidployees,"" these 16- to 24-year-olds share an entirely different set of values, expectations, and skills that must be reckoned with if you're among the millions of business owners and managers in America.InGetting Them to Give a Damn, nationally recognized Generation Y expert Eric Chester shows readers how to hire, train, manage, and motivate a workforce that won't blindly conform to traditional standards and time-honored company policies and standards. Chester reveals the management techniques that leading-edge employers are using to get these quirky, book-smart, and streetwise kidployees to contribute in innovative and entrepreneurial ways.
作者简介
Eric Chester,president and founder of Generation Why, Inc., is a dynamic consultant, author, and award-winning keynote speaker. Worldwide news media, including CNN, ABC'sGood Morning America,and MSNBC, call on Chester to provide insight on the often-baffling Generation Y. Mega-youth employers like Toys ""R"" Us, Universal Theme Parks, and Dairy Queen seek his advice and guidance. Chester is the author ofEmploying Generation Why, as well as eight books in theTeen Powerseries.
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书评
Food Industry News – June –
"…he’s dead-on accurate about what makes teens work…this little gem can save an inept boss"
Midwest Book Review – June
"Buy, read, and absorb this book."
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