品牌：Donna Cutting
基本信息
·出版社：John Wiley & Sons
·页码：226 页码
·出版日：2008年
·ISBN：0470174013
·条码：9780470174012
·装帧：精装
内容简介
在线阅读本书
The definitive guide for superior customer service
The Celebrity Experience combines the best practices of the business world with those of the celebrity world to create a practical and proactive guide for those who want to bring their internal and external customer service to the level of star treatment. The premise of this book is based on the unique ways that celebrities are often treated. The Celebrity Experience shares techniques for businesses that want to treat their customers with the same level of red-carpet service. Donna Cutting shares research interviews, stories from celebrities themselves, examples from great customer service companies, celebrity ideas that readers can instantly implement, and much more. This is the ultimate guide for anyone who wants to learn to treat customers like stars for a sustained competitive advantage.Donna Cutting (St. Petersburg, FL) is the author of "Heart and Humor at Work," an e-zine read by more than 3,000 subscribers, as well as more than 100 articles on the topic of the celebrity experience. A member of the National Speakers Association, she delivers some 50 presentations to large audiences each year.
作者简介
Donna Cutting speaks, consults, and writes on the topics of employee engagement and customer service. She spent almost two decades managing creative programs and leading employee morale initiatives in the healthcare field. A member of the National Speakers Association, she frequently delivers presentations to large corporate clients such as American Express Corporate Travel, GTE Federal Credit Union, the Society for Human Resource Management, and the American Hospital Association.
点此购买报价￥179.40
