口语实战演练:如何转接客户来电(3)

王朝英语沙龙·作者佚名  2007-01-10
窄屏简体版  字體: |||超大  

A: Madison Industries. This is Cathy Winer speaking. Can I help you?

Madison工业,我是Cathy Winer, 我能帮您吗?

B: Good afternoon. Could you connect this call with Mr. Black, please?

下午好,麻烦你接到Black先生,好吗?

A: May I know who’s calling?

请问您是哪位?

B: This is Mary Fox of A.B.C. Computer Co…I’m calling on behalf of Mr. Tom Backer, the general manager of our company.

这里是A.B.C电脑公司的Mary Fox. 我是替我们公司总经理Tom Backer先生打电话。

A: I am sorry, Ms. Fox. Mr. Black is now in a meeting. May I have your number and ask him to call back later?

对不起,Fox小姐。Black先生正在开会,请告诉我你的电话号码,我会让他给你打电话的,好吗?

B: I’m afraid Mr. Baker would like to speak to Mr. Black right now. He has got an urgent matter to discuss with Mr. Black without delay.

我想Baker先生想现在和Black先生说话,他有紧急事情与Black先生商量,不能拖延。

A: OK. Then, would you please hold the line? (one minute later)

好的,请你别挂机。(一分钟后)

Ms. Fox, the line is through. Mr. Black is ready to answer the call. Go ahead.

Fox小姐,电话接通了,Black先生可以和你通话了,请吧。

B: Thank you for your kind assistance, Ms. Winer

非常感谢你的善意帮助,Winer小姐。

A: You are welcome.

别客气。

 
 
 
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