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　　分類: 图书,进口原版书,Business & Investing（商业与投资）,Marketing & Sales（市场与销售）,Marketing,
　　品牌: Solutions Training Group Career

基本信息出版社:SOUTH WESTERN (2004年8月1日)CD-ROMISBN:0538439963条形码:9780538439961商品重量:790 gASIN:0538439963

商品描述内容简介Get prepared for the National Retail Federation (NRF) Foundation's National Professional Certification in Customer Service Retail Readiness is an online and/or print-based certification prep program. The comprehensive online prep course covers retail, customer service, and selling. The Retail Readiness text serves as an optional print resource and study tool--use it alone or to support the online materials. All solutions are included right in the text to make preparation easy and complete. So, the choice is yours--online, print, or both. These materials provide a strong foundation in customer service, retail, and selling and prepare users for the Certification Exam.媒体推荐Get prepared for the National Retail Federation (NRF) Foundation's National Professional Certification in Customer Service! Retail Readiness is an online and/or print-based certification prep program. The comprehensive online prep course covers retail, customer service, and selling. The Retail Readiness text serves as an optional print resource and study tool--use it alone or to support the online materials. All solutions are included right in the text to make preparation easy and complete. So, the choice is yours--online, print, or both. These materials provide a strong foundation in customer service, retail, and selling and prepare users for the Certification Exam.

 

 

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