Stop Putting Prisoners on the Frontline and Calling It Customer Service (CD-ROM)
点此进入淘宝搜索页搜索分類: 图书,进口原版书,Business & Investing（商业与投资）,Industries & Professions（产业与行业）,Customer Service,
品牌: Michael D. Brown
基本信息出版社:ACANTHUS PUB (2009年4月1日)CD-ROM:1页ISBN:0981895867条形码:9780981895864产品尺寸及重量:19 x 13.5 x 1.5 cm ; 91 gASIN:0981895867
商品描述媒体推荐This engaging presentation takes the audience on a journey where they are challenged to follow Michael Brown's fresh customer service message to treat the employee as number one, and the customer as number two, in order to get customers for life. Brown's proven strategies, frontline experiences, and real-life stories show how the face of customer service has turned into un-empowered and ill-equipped employee on the frontline. Tested and proven solutions are shared leaving the audience motivated and empowered to change the face of their customer service experience to ensure it will be world-class. This is a live recording of a webinar.