Health Care Operations and Supply Chain Management: Strategy, Operations, Planning, and Control

基本信息出版社:John Wiley & Sons Inc (2013年1月24日)平装:528页语种：英语ISBN:1118109775条形码:9781118109779ASIN:1118109775您想告诉我们您发现了更低的价格?

商品描述目录Figures and Tables Preface The Authors Part 1 Strategy Chapter 1 Health Care Operations and Supply Chain Strategy Operations and Supply Chain Management Purchasing, Logistics, and Vendor-Managed Inventories Efficiency, Effectiveness, and Value Competitive Dimensions of Health Care The Bullwhip Effect in Health Care MiniCase: The Bullwhip Effect in Health Care Organizations Chapter 2 Financial Aspects of Health Care Operations and Supply Chain Management Finance and Operations Income Statement/Operating Statement Balance Sheet Statement of Cash Flows Basic Financial Ratios and Metrics Time Value of Money Break-even Analysis Crossover Analysis Chapter 3 Managerial Accounting Aspects of Health Care Operations and Supply Chain Management Managerial Aspects Managerial Accounting Activity-Based Costing Behind the Scenes: Cost Drivers at Hospitals Part 2 Process Design and Analysis of Health Care Operations Chapter 4 Data and Statistical Tools for Health Care Operations Improvement Descriptive Statistics for Describing Data Sets Graphical Methods of Data Description Numerical Methods of Data Description Hypothesis Testing: Analyzing the Difference of Two Means Pareto Analysis Box-and-Whiskers Plots Tornado Diagrams and Sensitivity Analysis Chapter 5 Problem Solving and Decision-Making Tools in Health Care Operations How Legal Decision Makers Use Decision Models Framing the Problem Components of a Decision-Making Problem Payoff Tables Decision-Making Criteria without Probability Assessments Decision-Making Criteria with Probability Assessments Expected Value of Perfect Information Modeling Decision Trees Chapter 6 Simulation Introduction Process Flows Probability Distributions Random Number Generation Discrete-Event versus Continuous Simulation Monte Carlo Simulation Agent-Based Simulation Simulation in Health Care Queuing Analysis Chapter 7 Process Improvement and Patient Flow Introduction Process Mapping Value Stream Mapping Use of Maps and Charts in Health Care Staffing Workload Management Productivity and Efficiency Analysis Common Health Care Productivity and Efficiency Measures Improving Productivity and Efficiency MiniCase: Improving Process Flow to Improve Service-Level Performance Statistics Chapter 8 Facility Layout Introduction Layout Considerations Types of Layouts Muther Diagrams Workload Management Evaluating Different Types of Layouts Basics of Optimization Optimization Using Excel Solver Optimizing Facility Layout and Design Part 3 Managing Health Care Operations Quality Chapter 9 Managing Quality in a Health Care Setting What Is Service Quality? Quality Planning, Control, and Improvement Quality and Financial Performance Seven Tools for Quality Control Brief Example of x-Bar Control Chart Construction Six Sigma Concepts Six Sigma and Lean MiniCase: Delayed Room Cleaning Dilemma Chapter 10 Quality Control and Improvement Design of Quality Control Systems Process Quality Control Variables Control Using Control Charts Process Capability Total Quality Management and Continuous Improvement International Organization for Standardization Certification Malcolm Baldrige Award Part 4 Planning and Controlling Health Care Operations Chapter 11 Lean Concepts in Health Care Introduction What Is Lean? Controlling Waste Controlling Flow with a Kanban System Kaizen Events Value Stream Mapping Measures and Tools Adverse Effects of Becoming Too Lean MiniCase: Using Lean Concepts to Improve Inpatient Care Chapter 12 Forecasting for Health Care Management Analyzing Data Using Time Series and Regression Models Linear and Nonlinear Trends Seasonality in Data Naive Forecasting Moving Averages Weighted Moving Averages Exponential Smoothing Autocorrelation Regression as a Forecasting Technique Multiple Regression Model Measuring Accuracy Measuring Forecasting Errors Chapter 13 Project Management Introduction Role of Project Manager Objectives and Trade-Offs Planning and Control in Projects Project Scheduling Critical Path Method Gantt Charts Program Evaluation and Review Technique Implementation MiniCase: Implementing Electronic Medical Records at St. Hampton's Hospital Chapter 14 Aggregate Planning, Scheduling, and Capacity Management in Health Care Aggregate/Central Planning Resource Planning and Control Scheduling and Capacity Management Workforce Scheduling Dispatching Rules Job Sequencing Johnson's Rule Service Facility Location Analysis Center of Gravity Method Chapter 15 Inventory Management Introduction Purpose of Inventories Costs of Inventories Economic Order Quantity Independent versus Dependent Demand Periodic Review Systems Continuous Review Systems ABC Inventory Management Inventory Management Technology Index