TheBearNecessitiesofBusiness:BuildingaCompanywithHeart美国著名泰迪熊主题行销店业务须知：用心经营公司

作者： Maxine Clark，Amy Joyner著

出 版 社：

出版时间： 2007-8-1字数：版次： 1页数： 326印刷时间： 2007/08/01开本： 16开印次： 1纸张： 胶版纸I S B N ： 9780470139059包装： 平装编辑推荐

作者简介：Maxine Clark is the founder, Chairman, and Chief Executive Bear of Build-A-Bear Workshop®. A veteran of the retail industry, she has been widely recognized for her innovative work and is regularly featured in the media. Clark spent more than twenty years with The May Department Stores Company and later served as president of Payless ShoeSource, which she turned into the number one seller of children's licensed footwear in the world. Since 1997, Clark has focused her attention on Build-A-Bear Workshop®, a retail store that lets customers create their own stuffed companions. The first store opened in 1997, and there are now more than 300 locations worldwide.

内容简介

Build-A-Bear Workshop® is one of the most successful retailing concepts in recent history. Starting with just one location in 1997, the company now operates more than 200 stores worldwide.

Leading the way is Maxine Clark, the company's founder, Chairman, and Chief Executive Bear. Clark is widely recognized as one of the nation's leading and most creative entrepreneurs. In The Bear Necessities of Business, she reveals how she built this amazing global business from the ground up, while arming you with the tools you need to start, run, and market your own company in today's tough competitive environment. While primarily drawing on real-life experiences from Build-A-Bear Workshop®, Clark also offers wisdom gained throughout her entire thirty-plus-year career, including lessons and examples from some of the other great companies that do so much right.

目录

Introduction.

Part One: Getting Started.

Dream the Dream Supreme.

Let a Child Inspire You.

Do What You Love.

Beware of Conventional Wisdom.

Pour Your Heart Into It.

Envision the Core User.

Imagine Your Company from the Inside Out.

It's All in the Details.

Develop String Partnerships.

be Financially Secure.

Put Your Plans in Writing.

Make Investors Come to You.

Part Two: Being a Great Boss.

Show a Willingness to Do Any Job.

Seek and Find Those Who Share Your Passion.

Create a Fun Place to Work.

Celebrate Mistakes with a red Pencil Awed.

Respect Those Around You.

Empower Your Employees to Contribute.

Know What You Don't Know.

Seek the Help of Outside Experts.

Keep Score.

Read, Act, and Share.

Part Three: Connecting with Your Customers.

See Yourself Through the Public's Eyes.

Learn from Your Customers.

Build an Advisory Board.

Bring Out the Child in Everyone.

Spending More Creates More Value.

Don't Cater to All Audiences.

Ensure that Each Person Feels Special.

Answer Customer Letters.

Part Four: Creating an Incredible Experience.

Make First Impression Last.

Turn Every day into a Holiday.

Emulate the Five Pillars of Success.

Part Five: Using Essential Marketing Strategies.

Part Six: Growing Your Business.

Part Seven: Giving Back.

Bearisms to Live and Work By.

Acknowledgments.

About the Authors.

Index.