Dealing with Difficult People如何与难缠的人打交道
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作者： Dr. Rick Brinkman等著
出 版 社：
出版时间： 2003-12-1字数：版次： 1页数： 48印刷时间：开本： 16开印次： 1纸张：I S B N ： 9780071416412包装： 平装编辑推荐
作者简介：Dr. Rick Brinkman
Dr. Rick Brinkman and Dr. Rick Kirschner are professional speakers, and the coau-thors of the bestselling audio and video tapes How to Deal with Difficult People andthe bestselling book Dealing with People You Can't Stand. Since 1980, they haveshared their insights with audiences worldwide through their company,
R&R Productions.
内容简介
These quick reads, based on McGraw-Hill bestsellers, are designed to meet the needs of busy people. Titles in the series focus on each book's main themes and action ideas, reduced to a manageable page count for on-the-go readers.
Specific strategies for understanding the 10 types of problem people and influencing them to adopt positive behaviors.
目录
Dealing with difficult people
Recognize the 10 most unwanted behaviors
Choose your approach
Understand the four intents
Understand the first intent: get it done
Understand the second intent: get it right
Understand the third intent: get along
Understand the fourth intent: get appreciated
Recognize the results of threatened intents
Reduce differences
Listen to understand
Reach a deeper understanding
Speak to be understood
Project and expect the best
Bring out the best in the Tank
Bring out the best in the Sniper
Bring out the best in the Know-It-All
Bring out the best in the Think-They-Know-It-All
Bring out the best in the Grenade
Bring out the best in the Yes Person
Bring out the best in the Maybe Person
Bring out the best in the Nothing Person
Bring out the best in the No Person
Bring out the best in the Whiner
Take the first three action steps