Toyota Culture: The Heart and Soul of the Toyota Way丰田文化：丰田之道的精髓
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作者： Jeffrey Liker, Michael Hoseus 著
出 版 社：
出版时间： 2007-12-1字数：版次： 1页数： 562印刷时间：开本： 16开印次： 1纸张：I S B N ： 9780071492171包装： 精装编辑推荐
作者简介：Jeffrey K. Liker, the author of the bestselling The Toyota Way, is Professor of Industrial and Operations Engineering at the University of Michigan and co-owner of consulting firm Optiprise.
内容简介
The international bestseller The Toyota Way explained the company's success by introducing a revolutionary 4P model for organizational excellence-Philosophy, People, Process, and Problem Solving. Now, in Toyota Culture, preeminent Toyota authorities Jeffrey Liker and Michael Hoseus reveal how Toyota selects, develops, and motivates its people to become committed to building high-quality products-and how you can do the same for your company.
Toyota Culture examines the “human systems” that Toyota has put in place to instill its founding principles of trust, mutual prosperity, and excellence in its plants, dealerships, and offices around the world. Beginning with a look at the evolution of the Toyota culture and why its people are the heart and soul of the Toyota Way, the authors explain the company's four-stage process for building and keeping quality people: Attract, Develop, Engage, and Inspire.
目录
Acknowledgments
ForewordPrface:from the toyota way to toyota Culture
Part One.what ls toyota Culture？
Caspter1 The Dna of toyota Lies in its culture
Caspter2 The Human systems Model
Caspter3 Toyota way+Local enviroment+Purpose+succes
Part Two The Quality People value strearm
Caspter4 Attract Compctent and Trainable People
Caspter5 Developing Competent and Able people
Caspter6 Engaging Competent and willing People in Contimuous Improvement
Caspter7 Inspiring People to Be committed to the company Family and Community
Part Three People supporting Processes
Caspter8 Work groups and team Problem solving
Caspter9 Clean and safe workplace
Caspter10 Two-way communication and visual Management
Caspter11 Servant leadership
Part Four Organizational supporting Processes
Caspter12 Commitment and Tools for stable employment
Caspter13 Fair Consistent HR Policies and Practices
Caspter14 Slow Promotion and rewards for teamwork
Caspter15 Hoshin Kanri and floor Management development system
Part Five Learning from toyota About growing a Lean Culture
Caspter16 Leveling up toyota culture at toyota Motor sales
Caspter17 Lexus and scion stories
Caspter18 Developing Your culture of Quality People for Long-Term Mutual Prosperity
Bibligraphy
Index