职场定位沟通(Professional Communication)
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品牌: 葛丽尼
基本信息·出版社：复旦大学出版社
·页码：288 页
·出版日期：2005年
·ISBN：7309039793
·条形码：9787309039795
·包装版本：2版
·装帧：平装
·开本：16
·正文语种：英语
·外文书名：Professional Communication
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内容简介世界各国的大学生、研究生都面临着同一个挑战:如何一毕业就能找到称心的工作。如果你还没学会怎么编写自己的简历，还不知道如何应对求职面试，那么就别指望走出校门就能找到一个如意的职位。而一旦聘书到手，如何去适应新的单位、适应新单位里一张张生疏的面孔，又将马上成为你面临的新挑战，而且其中的困难比你想象的要大得多。多少年来你一直以为你对别人的话总是洗耳恭听的，没想到去了新单位，新同事却说你对别人的话既听不进又听不懂。多少年来你一直以为自己是个舞文弄墨的好手，没想到老板却说你“要命，连个便条都写不像!”你从没有想过，新的职场定位要求你一言一行都必须像个成熟的职业人员。挑战和问题接踵而来，你不仅扮演不好职业人员的角色，而且连个人的生活也被搅得乱七八糟，一时间不知如何来平衡了!从你受聘的第一天起，一直到你离开单位的那天为止，你可能在你的办公室里经历过种种情绪波动和打击。这些问题，还有别的许多难以预料的挑战，说到底是个职场定位和关系管理的问题。
《职场定位沟通》的两位作者先后在中美两国的名牌大学里任教，长年为中美各种职业人员作职场定位和关系管理的咨询，具有丰富的理论和实践经验。《职场定位沟通》将帮助你理解和应对各种职场定位挑战，并手把手地教你如何掌握打开各种关系管理之门的钥匙。《职场定位沟通》只出英文版，先与中国的大学生和研究生见面，再于美国出版。毫无疑问，《职场定位沟通》将成为一本国际性的畅销读物。
作者简介葛丽尼，哲学博士。葛丽尼教授执教于康涅狄格中央州立大学传播系，专长于企业及其他各类组织的传播和沟通研究。除执教与治学外，葛丽尼还就传播审计、职业定位和信息管理等专门领域向组织和个人提供咨询。她的研究成果发表于美国《大西洋传播杂志》、《传播研究报告》等多种专业杂志。葛丽尼教授曾在国际传播协会和美国全国传播协会上多次发表关于她的研究成果的演讲。
居延安,哲学博士。现任美国康州中央州立大学传播学教授。曾执教美国北卡罗来纳（教堂山）大学传播系和上海复旦大学新闻学院。主要著作有《关系管理》（上海人民出版社，2003）、《公共关系学》（复旦大学出版社，2001，主著）、《理解中国：第四种力量的中心舞台》（纽约州立大学出版社，1996，英文版）、《长城废墟：中国传播与文化变迁》（纽约州立大学出版社，1993，合著，英文版）等十数部。除执教和著书外，居教授还就各种文化和组织语境中的关系问题管理向组织和个人提供咨询。
媒体推荐书评
●复旦大学出版社隆重推出国际著名传播学家居延安博士、葛丽尼博士合著原创力作《职场定位沟通》第二版。
●本书已被美国最大教育出版集团McGraw Hill公司选为美国大学生、研究生谋职、经理主管及广大白领升迁的举荐范本。
●本书也被有关教育专家定为高校双语课程的首选教材之一。
●本书已成有望在外资、合资、涉外企事业组织谋职=升迁人员的必读文本。
●“复旦全英语”系列由复旦大学出版社率先推出，再由欧美出版商同步出版。
●全英语《职场定位沟通》第二版在全国各大书店均有出售。
编辑推荐复旦大学出版社隆重推出国际著名传播学家居延安博士、葛丽尼（Glynis Fitzge r。aid）博士合著原创力作《职场定位沟通》第二版（2005年）。
《职场定位沟通》已被美国最大教育出版集团McGraw Hill公司选为美国大学生、研究生谋职、经理主管及广大白领升迁的举荐范本。
《职场定位沟通》也被有关教育专家定为高校双语课程的首选教材之一。
《职场定位沟通》己成有望在外资、合资、涉外企事业组织谋职、升迁人员的必读文本。
“复旦全英语”系列由复旦大学出版社率先推出，再由欧美出版商同步出版。
全英语《职场定位沟通》第二版（2005年）在全国各大书店均有出售。
目录
Table of Contents
1.Professional Communication in a Changed
Professional Environm ent
6C's ofProfessionalCommunication
Communication
Common Interest
Credibility
Comm itment
Collaboration
Comprom ise
Current SocialTrends
Technology
Mobility
Acceleration
Change
Why Is Professional Communication Important? 1
2.Finding a Professional Position
Getting the ProfessionalPosition
Finding ProfessionalCareerO pportunities
College PlacementO ffices
Newspaper and InternetAdvertisements
Private orGovernmentEmploymentAgencies
Friends and Fam ily—YourN etwork
Research
Resumes
How Employers Use Resumes
Types of Resumes
Guidelines
Emphasis
Resume Subheadings
Layout
What Not to Include
Cover Letters
Parts of the Cover Letter
Selection Interview Preparation
D eveloping an Interview Strategy
What to Wear
Phone Interviews
The Power of Nonverbal Communication
During the Interview
Thank You and Followˉup Opportunities
Negotiating for Salary and Benefits
Dealing with Rejection
3.Beginning ProfessionalRelationships
Relationship Preparation Phase
Family
School
Peers
Research
Job Interviews
Others' Expectations
Relationship Initiating Phase
Creating a Favorable First Impression
Observing O thers in the O rganization
Opening Channels of Communication
Relationship Bonding
4.Communicating in Organizations
Adapting Your Personality to the Organization
Communicating OneˉonˉOne
Culture and Communication
The Art of Conversation
Friends at Work
Dealing with Criticism
Communicating in Groups
Characteristics of Groups
Organizational Teams
Goal Orientation
Groups and Technology
Meetings
Why Meet?
Leading Meetings
Guidelines
Human Factors
Meeting Participants
5.Being a Professional Listener
The Listening Process
Assessing Others Perceptions
Factors Affecting Listening 1
Types ofListening
Keys to Effective Listening
Don't Fake Attention
Being Willing to Expend Energy
Preparing Yourself
Resisting Distractions
Listening Analytically
Asking Questions
Listening for Relationship Building and Maintenance
6.Writing as a Professional
Reluctance to Write
Purposes of Written Messages
Quality Writing
Planning and Composing Messages
Purpose
Analyzing the Receiver
Composing Messages
Correspondence
Memos
Eˉmail
Letters
Reports
Collaboration
7.Speaking as a Professional
Presentations—The Basics
Analyzing the Audience
Preparing
Delivering
Visual Aids
Practicing the Presentation
If Problems Occur
Question and Answer Sessions
Speaking as a Leader
Speaking to SeniorM anagers
Impromptu Speaking
Speaking as a Spokesperson
8.Balancing Communication as a Professional and as
a Person
Building Interpersonal Networks
Workplace Politics
Social Skill in Organizations 1
Political Skill in Organizations
Building Political Skills
The“Other” Politics
Summary 1
Professional Gatherings
WorkˉLife Balance
WorkˉLife Balance:A R elationshipM anagementApproach
9.Communicating Emotions at Work
Changing Attitudes Toward Emotions
Emortions at Work
What Happens When Emotions Are Suppressed
How to Show Emotions at Work
Addressing Specific Emotionsat Work
Envy
Anger
When You Have Made a Mistake
Stress and Emotions
Tragedies in the Workplace
10.Leaving the Organization
How to Get a Promotion
When You Don't Get a Promotion
Quitting
Changing Your Mind
Involuntary Termination
Layˉoffs
You're Fired
Being Prepared
Retirement
Early Retirement
Traditional Retirement
The Exit Interview
Bibliography
……[看更多目录]
序言Why is it that some people are highly successful in an organization and the larger social environment while others keep failing miserably? We believe that the key to success，among other factors，lies in how you interactw ith others and manage your relationship with them.The book takes a unique relationship management approach，in which we focus on six success factors，namely，communication，common interest，credibility，commitment，collaboration，and comprom ise，the socalled 6C's.The book discusses some of the new challenges of professional communication in context of the changes that have been occurring in society since the turn of the 21st Century.
The first challenge that any graduating college student faces ishow to find a job.Don t expect to land the best professional position if you have not learn-ed how to write a resume or present yourself in an interview.Once you have got the job，you will soon feel the need to adapt to the new organization and the people there.The challenge can be enormous.You had all along believed that you were a good listener，but your new colleagues now say you are not.You had all along felt proud of your writing skills，but now your new boss says you can't even write a memo correctly.And you never thought you could be thrown into situations where you have to speak like amature professional.You might be over whelmed by other problems that you had never foreseen.Even after having spent years in an organization，you might still find it difficult to balance between being an effective professional and being a person whom you have always wanted to be.From Day One when you enter an organization to the day you choose or are forced to leave，you may have felt frustrated，alienated，or angry with in the confines of your office.You will encounter these issues，and may others.This book will provide you with the know ledge to handle these situations professionally and confidently.
We will take you through all these challenges and provide our advice and suggestions informed by our own researches and life experiences working and living in the United States，China and other parts of the world.
文摘Trustworthiness iS the 1evel of honesty you are perceived to hold· You must do all you can at this point to develop a reputation tor being absolutely trustworthy．Trustworthiness is judged along a continuum ot being totally trustworthy to totally untrustworthy． It IS a natural inchnation to over-promise in order to impress your new supervlsor and colleagues．However，if those expectations are not met，your trust' credibility and abihty to influence suffers．Further，your own self-respect will likely decrease，which leads to a decrease in your interpersonal attraction，as people do not like associating with those with little self-respect．Instead of over-promising，you can be much more successful in the long term if you fulfill promises，deliver or say no(with reasons) when you can't deliver what is being requested．Developing the ability co exceed expectations will further your relationship building．
Goodwill is the third element in source credibility．It is especially important to maintain goodwill with those with whom you work on a regular basis．It is important that others see you as canng，versus bemg nlotivated primarily by selfish concerns．If we do not befieve another Derson has our best interests at heart，we are highly unlikely to believe what he says to us．Goodwill can be established through sincerely listening to others and through gestures such as remembering birthdays(if doing so is acceptable in your organization)and extending congratulatlons and sympathy when situations arise．
Competence．trustworthiness，and goodwill have long been known to be important factors in developing the impression of credibillity. It we can establish these perceptions of ourselves in others，our relationshap building opportunities will grow．Another way to open communlcation paths is through self-disclosure.
