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　　分類: 图书,旅游,旅游语言学习,
　　品牌: 赵丽

基本信息·出版社：清华大学出版社

·页码：394 页

·出版日期：2009年09月

·ISBN：9787302209492

·条形码：9787302209492

·包装版本：第1版

·装帧：平装

·开本：16

·正文语种：英语

·丛书名：高等院校旅游专业系列教材，旅游企业岗位培训系列教材

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内容简介《新编饭店实用英语听说教程》从培养高级应用型人才的总体目标出发，根据国际旅游饭店业发展的新形势和新特点，依照旅游饭店服务与管理活动的全过程，主要介绍旅游饭店各相关部门的服务与管理工作等知识技能，并结合学生毕业后就业的实际需求，注重实践应用。

由于《新编饭店实用英语听说教程》构思独特、知识系统、结构合理、流程清晰、内容翔实、突出实用性、注重旅游饭店服务全过程应用能力的培养，且采用新颖、统一的格式化体例设计，因此《新编饭店实用英语听说教程》可以作为普通高等院校本科旅游管理专业的教材，也可以作为高职、高等教育自学考试、成人教育以及旅游饭店从业人员的岗位培训用书。

编辑推荐《新编饭店实用英语听说教程》：高等院校旅游专业系列教材，旅游企业岗位培训系列教材

目录

Unit One Front Office

Part A: Reservation & Check-in

Part B: Bell Service

Part C: Information Desk & Switchboard

Part D: Check-out

Part E: Handling Complaints

Unit Two Housekeeping

Part A: Guiding the Guests to Their Rooms

Part B: Chamber Service

Part C: Laundry Service

Part D: Room Service

Part E: Handling Complaints

Unit Three Food and Beverages

Part A: Receiving the Reservation

Part B: Taking the Order

Part C: Table Service

Part D: Taking the Bill

Part E: Handling Complaints

Unit Four Shopping Arcade

Part A: Inquiries about Shopping Arcade

Part B: At the Gift Shop

Part C: At the Souvenir Shop

Part D: At the Food Shop

Part E: Handling Complaints

Unit Five Recreation and Fitness Center

Part A: Introducing the Facilities

Part B: Explaining the Membership Policy

Part C: Filling Out the Application Form for Becoming a Member

Part D: Offering Help

Part E: Handling Complaints

Unit Six Beauty Parlor

Part A: Inquiries about the Beauty Parlor

Part B: At the Hairdresser's

Part C: At the Barber's

Part D: Facial Massage

Part E: Handling Complaints

Unit Seven Hotel Service

Part A: Taking Messages

Part B: Wake-up Call Service

Part C: Booking Tickets

Part D: Special Service

Part E: Handling Complaints

Key to Unit 1

Key to Unit 2

Key to Unit 3

Key to Unit 4

Key to Unit 5

Key to Unit 6

Key to Unit 7

Tapeseript for Unit 1

Tapescript for Unit 2

Tapescript for Unit 3

Tapeseript for Unit 4

Tapeseript for Unit 5

Tapeseript for Unit 6

Tapeseript for Unit 7

参考文献

……[看更多目录]

序言旅游作为文化创意产业的核心支柱，在国际交往、丰富社会生活、促进经济发展、构建和谐社会、弘扬中华文化等方面发挥着越来越大的作用，旅游业已成为我国服务经济发展的重要产业，在我国经济发展中占有极其重要的位置。

随着全球旅游业的快速发展，特别是北京奥运会和上海世博会在我国举办，使我国国际问的交往与交流更加频繁；外语是涉外服务的工具、也是对外交流的重要手段，英语作为国际旅行的通用语言和主要的交际工具，学用的质量将直接影响着我国旅游饭店业的服务水平与发展速度。面对国际饭店服务业激烈的市场竞争，加强旅游饭店经营管理模式的创新、加速旅游饭店经营管理专业人才培养已成为当前亟待解决的问题；为满足日益增长的旅游市场需求、为了培养社会急需的饭店专业应用人才，我们组织多年在一线从事旅游饭店英语教学和实践活动的专家教授共同精心编撰了此教材，旨在迅速提高大学生的旅游从业者的专业素质，更好地服务于我国旅游饭店事业。

本教材从培养高级应用型人才的总体目标出发，以学习者应用能力培养为主线，根据国际旅游饭店业发展的新形势和新特点，依照旅游饭店服务与管理活动的全过程，主要介绍旅游饭店各相关部门的服务与管理工作等知识和技能，注重“互动性、交际性、趣味性和实用性”。

文摘( S : Mr. Smith W : Waiter HW : Head waitress)

(Mr. Smith is having his last dish. He finds it different from what he has ordered. )

S: Excuse me, sir. I ordered the lobster but you gave me the salmon.

W: I'm sorry, sir. I'll get you to the head waiter.

(Soon the head waitress comes. )

HW: I'm awfully sorry. There must have been some mistake. I do apologize for giving you the wrong dish. I'll change it immediately for you. The lobster will take 15 minutes to prepare. Would you take some complimentary drink while waiting?

S: I'm afraid I don't have enough time to wait for the next lobster. I have an appointment at 7:00 in my room. Now it's 6:45.

HW: Oh, you are staying at our hotel, Mr

S: Smith, John Smith.

HW : Room...

S : Room 1025.

HW: Oh, Mr. Smith, I shall ask the Room Service to serve you a snack at 9:30 tonight and you'll have your favorite lobster. And now try the salmon if you don't mind. We'll cross the salmon off the bill.

S: That's good. Thank you.

HW: Thank you for telling us, Mr. Smith. I assure you it won't happen again. Please take your time and enioy yourself. And I hope you have a good time at our hotel.

 

 

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