Generally speaking,CRM is a new system of management aiming at
bettering the relation-ship betwen enterprises and customer.it is
applred in the field of marketing,services and technicl support,
which is related to customers.On one hand,the CRM is to attract
and retain more customers by providing much quicker and more
considerate excellent service:On the other hand ,it is to cut down
the cost of an enterprise by overall re-engineering and the
management of an enterprise's workflow process.
參考答案:一般而言,客户管理是一项新的制度,旨在改善有关舰是介乎customer.itapplred企业在营销、服务和technicl支持 这是关于customers.on一方面,客户更是吸引并留住顾客提供更快、更周到的优质服务:在另一方面,它是企业降低成本的整体重组和管理一个企业的工作进程. 肽Y