文献检索法
文献检索就是从众多的文献中迅速准确的查询出所需情报的一种行动、方法与程序。通过手工检索和电子检索获得相关的专著和论文以了解国内外学者关于服务品质、顾客满意度、顾客忠诚之间的关系方面的研究成果，对其进行归纳总结，为本论文的研究提供理论依据。
參考答案:Literature Search document retrieval method in the literature is from the numerous inquiries out the required information quickly and accurately an action. methods and procedures. Manual search and retrieval of electronic access to the relevant papers and monographs on service quality and foreign scholars to understand, customer satisfaction, customer loyalty and the relationship between the results of its summarized. provide a theoretical basis of this thesis.