在调查报告中，你同时也发现两间表现差的支行C和D顾客满意度都得到了“不满意”的平均水平。但支行C有33%的顾客感到“很不满意”，34%感到“不满意”，33%感到“一般”；而支行D有10%的顾客感到“很不满意”，80%感到“不满意”，10%感到“一般”。那么你又将如何来评价这两间顾客满意度差的支行的服务质量？哪间支行未来改善的潜力更大些？
參考答案:At investigation report in, you also discover two performance differ of paying and going C and D customer satisfaction got "dissatisfied" average level.But pay to go C to there are 33% customers to feel "very dissatisfied"s, 34% feel"dissatisfied", 33% feel"general";But pay to go D to there are 10% customers to feel "very dissatisfied"s, 80% feel"dissatisfied", 10% feel"general".So you again would ever to evaluate these two customer satisfaction differs of pay to go of service quality?Which is the potential gone to will improve in the future a little larger?