【中文名】刁冷天
【英文名】M.Liuns Diey
【祖籍】Taipei
【生日】19th June,1987
【国籍】Vancouver B.C.CANADA
【教育背景】
2004yr Candian Tourism College F&B Diploma 东南亚语言预科
2005yr Busan Dong-Eui University 韩国国家荣誉心理学硕士学位
2006yr-2007yr Les Roches Hotel Management college 国际酒店管理学士学位
【事业背景】
Shanghai PalmBeach RESORT 首席培训讲师
【精通语言】
英文 中文 法语 韩国语
《刁冷天·酒店经理人之成功学》（Published by Swiss S.H.A.）
第一章：
2008年，瑞士酒店协会（Swiss Hotel Association）著名华裔酒店经理人：刁冷天，编写的关于成功酒店经理人的九大要素，即“Principles For Success As A Manager | Part One - Part Nine”，内容包含：8th IBIMA Conference on Information Management in the Networked 的全部主要嘉宾讲座精华，更包括了瑞士酒店协会主席 Christoph Juen,马尼拉酒店课程学资深专家 Mr. Parag JOSHI等诸多酒店业的权威发言；
第二章：
效仿瑞士成功酒店经验，刁冷天依据瑞士酒店协会S.H.A.酒店相关标准章程，权威并且规范的介绍星级酒店业的各部门的职责与要领操作，其中包含以下部门：
HOUSEKEEPING DEPARMENT 、 FRONT OFFICE DEPARTMENT 、 SECURITY DEPARTMENT 、FOOD&BEVERAGE DEPARTMENT 、FINANCIAL DEPARTMENT 、PURCHASING DEPARTMENT 、HUMAN DEPARTMENT 、ENGINEERING DEPARTMENT 、SALES AND MARKETING DEPARTMENT、RESERVATION 、RECEPTION 、INFORMATION 、ASSISTANT MANAGER 、BUSINESS CENTER 、SHOPPING CENTER 、SAUNA ROOM 、BEAUTY SALON 、 SECURITY DEPOSITORY 、CASHIER 、CHINESE RESTAURANT 、WESTERN RESTAURANT 、GENARAL SWITCHBOARD 、LAUNDRY ROOM 、HOUSEKEEPING SERVICE CENTRE 、 HEALTH RECREATION CENTRE
（M.Liuns Diey 此书已作为 Swiss Hotel Association 公益性学术推广，全球范围内，均不推广商业市场运作）
1) Ecole Hôteliére de Lausanne, a Foundation of the Swiss Hotel Association.
2) Höhere Gastromie-Fachschule SHV, Thun (SHA Foundation).
3) Specially invite M.Liuns Diey for C.S.L. in Les Roches Hotel Management School (Franchise agreement with SHA).
For more information visit http://www.ichm.edu.au/
Step1.
Ask yourself if you have excellent interpersonal, communication and organizational skills. They are necessary for a successful hotel management career.
Step2.
Obtain a college degree in hotel management or restaurant management. Remember that a food services department contributes greatly to the profits of a hotel; a successful restaurant manager can see his or her career advance quickly.
Step3.
Take advantage of work-study programs offered by many colleges so that you will gain solid experience working in hotels.
Step4.
Expect to go through a hotel's training program once you are hired after college. During the first couple of years you will be handling only relatively mundane duties, instead of providing your input on issues such as staffing, hotel decor or conventions.
Step5.
Understand that you might be offered a position as a front office manager, a food and beverage manager, a convention services manager, or any of a number of administrative positions after your training period. If you are successful at different managerial positions, your career will benefit in the long run.
Step6.
Be aware that a promotion might require you to relocate for a few years if you work for a hotel chain that has properties throughout the country.
The Swiss Hotel Schools Association (ASEH) Member schools are:
01.IHTTI, Neuchâtel
02.Schweizerische Hotelfachschule Luzern (in Luzern)
03.Ecole Hôtelière de Genève (in Geneva)
04.SHMS Swiss Hotel Management School (in Caux / Leysin)
05.Hotelfachschule Belvoirpark (in Zürich)
06.Höhere Gastronomie und Hotelfachschule Thun (HGF) - (in Thun)
07.HIM Hotel Institute Montreux (in Montreux)
08.Institut Hôtelier "César Ritz" (in Le Bouveret)
09.SSTH Swiss School of Tourism and Hospitality (in Chur)
10.SSAT (in Bellinzona)
11.University Centre Cesar Ritz, in Brig
12.DCT in Vitznau
Marc-Etienne Gartmann
President A.S.E.H.
《Subject Focus Hotel management courses in Europe January 2008,Hotel management course in Euro》
*公开刊载的原文，详见S.F.H.E.官方网页 http://www.ehow.com/how_14312_become-hotel-manager.html
