客户主动来电询后。我就同她沟通十二分钟后就回复了这封英语书信。客户收到这封信后四天就下订单了。全文如下：
Dear MISS **:
Firstly thank you for your continuours supports in the past years，we wish both business snowballing in the coming years.
As per the summing-up made by our financial department in the last half year，the statistics showed that we had a very heavy burden on sample cost，Just as you know，during the past years we supplied the small qty samples to our customer free of charge，in this way，we not only had to pay the samples cost in our factory，but also pay for the postage to express courier，such as UPS，Fedex，however，our profit is getting smaller and smaller，Under the above-mentioned situation，we find it is getting difficult to run business in this way。In order to solve this matter in a reasonable way，we hope our customer could help to share the cost by paying the postage，So could you please inform us your account number of UPS or Fedex or other express by return? So that we could send samples by your account number，while we will supply the samples which are free of charge in normal small quantity as before。
We believe this will do favor to develop the business between us，most of our customers is doing in this way now，we sincerely hope it will be also workable to you。Please kindly comment the new way and advise us your A/C no。Thank you for your cooperation。
Looking forward to hearing from you soon。
[回复1]：整封信是同客人商讨运费的问题，并无其他的高处，你的忠诚感动了客人，但未免因此客人就下了定单，客人也是商人，他们追求的是利润，这点你大家都要懂得。但你的做法我是十分赞同的，当自己吃亏的时候不要装哑巴，诚恳的表白自己，不一定就会失去什么，或许会有所收获的。
[回复2]：非常赞同这样的做法，尤其是在看客户是否诚心的时候。
[回复3]：写的不错。不过，一般的大客户是很少介意这些的。