基本信息
·作者:熊莉萍 杭琛李家文
·出版社：中国金融出版社
·页码：199 页
·出版日期：2101年01月
·ISBN：9787504949387
·装帧：平装
·开本：32
·定价：20.00
内容简介《银行柜台英语脱口说》的编撰工作是由国内从事英语教学工作的专家和商业银行长期派驻海外的管理人员共同完成，具有较强的实用性。《银行柜台英语脱口说》可供银行的理财师、客户经理、产品经理、大专院校学生和对国际银行服务有所需求的企业和个人使用。
作者简介熊莉萍，对外经济贸易大学英语学院商务英语系教师。从事金融英语教学十余年，出版了《金融专业英语证书考试学习指导》等各种教材，发表专业论文十余篇，英语语言学研究生毕业，金融学在职硕士,MBA。
编辑推荐《银行柜台英语脱口说》：设置住址的会话场景，为读者提供广阔的学习空间，收集鲜活的实用锦囊，为读者铺设平坦的学习道路。
目录Dialogue 1 Greetings and Self-introduction
问候与自我介绍
Dialogue 2 Making Inquiries and Answering Questions
咨询与解答问题
Dialogue 3 Giving Suggestions and Making Explanations
建议与解释
Dialogue 4 Expressing Tnanks and Making Apologies
致谢与道歉
Dialogue 5 Saying Goodbye
道别
Dialogue 6 Dealing with Complaints
投诉与安抚
Dialogue 7 Potential VIP Customer
挖掘引导优质客户
Dialogue 8 Maintaining the Relationship with VIP Customers
营销维护优质客户
Dialogue 9 Advising Customers
更正指导客户
Dialogue 10 Transfer Service
转账业务
Part Ⅱ Savings and Loans 储蓄和货款
Dialogue 1 Opening Accounts and Depositing(I)
开户(一)
Diaogue 2 Opening Accounts and Depositing(Ⅱ)
开户(二)
Dialogue 3 Opening Accounts and Depositing(111)
开户(三)
Dialogue 4 Opening Accounts and Depositing(Ⅳ)
开户(四)
Dialogue 5 Opening Accounts and Depositing(V)
开户(五)
Dialogue 6 Withdrawing and Closing Accounts(I)
取款、销户(一)
Dialogue 7 Withdrawing and Closing Accounts(Ⅱ)
取款、销户(二)
Dialogue 8 Withdrawing and Closing Accounts Oil)
取款、销户(三)
Dialogue 9 Withdrawing and Closing Accounts(Ⅳ)
取款、销户(四)
Dialogue 10 Withdrawing and Closing Accounts(V)
取款、销户(五)
Dialogue 11 Reporting a Lost Passbook(Certificate)(I)
挂失(一)
Dialogue 12 Reporting a Lost Passbook(Certificate)(Ⅱ)
挂失(二)
Dialogue 13 Inquiry of Account Balance
查询余额
Dialogue 14 Confiscating Counterfeit Notes
没收假币
Dialogue 15 Reception Hall Service(I)
大厅接待对话(一)
Dialogue 16 Reception Hall Service(Ⅱ)
大厅接待对话(二)
Dialogue 17 Auto Loan
汽车贷款
Dialogue 18 Housing Mortgage Loan
住房抵押贷款
Dialogue 19 Interest Rate Adjustment
利率调整
Dialogue 20 Foreign Exchange Loan
外汇贷款
Dialogue 21 Application for Loans of Working Capital
办理流动资金贷款
Dialogue 22 Policy Inquiry-Entrustment Loan
政策咨询——委托贷款
Dialogue 23 Open an Account for Stock Trading
开户炒股
Dialogue 24 Investment Fund
购买基金
Part HI Money Exchange and Foreign Remittances
货币兑换和国外汇款
Dialogue 1 Inquiry about Exchange Rate
咨询汇率
Dialogue 2 Money Exchange
货币兑换
Dialogue 3 Handling Reconversions
兑回外币
Dialogue4 OutwardRemittances
汇出汇款
Dialogue 5 Inward Remittances
汇入汇款
Dialogue 6 Collection of Bills
票据托收
Dialogue 7 Taking Money Abroad
携带外汇出境
Dialogue 8 Transfer Foreign Currencies
外汇账户间的转账
Dialogue 9 Exchanging RMB for Purchasing House
非居民房产项下结汇
Dialogue 10 Exchanging Foreign Currency for Studying Abroad
留学购汇
Dialogue II BuyingTraveler's Check
购买旅行支票
Part IV Bank Cards，Phone-banking，E-banking and Other Services
信用卡，电话银行，网上银行及其他业务
Dialogue 1 ApplicationforCreditCards(I)
申办信用卡(一)
Dialogue 2 Application for Credit Cards(Ⅱ)
申办信用卡(二)
Dialogue 3 Cashing with a Foreign Credit Card
外卡取现
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参考书目
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