(经理人的六西格玛) Six Sigma for Managers
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作者： Greg Brue 著
出 版 社： 上海蓝泉外文图书有限公司
出版时间： 2002-12-1字数：版次： 1页数： 189印刷时间： 2002/05/01开本：印次：纸张： 胶版纸I S B N ： 9780071387552包装： 平装内容简介
All managers, whether brand new to their positions or well established in the corporate hierarchy, can use a little "brushing up" now and then. The skills-based Briefcase Books series is filled with ideas and strategies to help managers become more capable, efficient, effective, and valuable to their corporations.
Six Sigmaone of the hottest topics in today's manufacturing circlesis a statistical concept that characterizes nearly zero defects in any process. But its successful implementation involves a whole new set of management practices. Six Sigma for Managers will help managers better understand this concept and how to facilitate the learning, cooperation, skills improvement, and commitment required to make Six Sigma processes a reality in any organization.
目录
Preface
1. What Is Six Sigma?
Six Sigma Defined and Explained
Essentials of the Six Sigma Methodology
Focus on Engaging People and Changing Processes
Not Just Statistics, but Cultural Changes
Six Sigma Applied
What Six Sigma Is Not
Manager's Checklist for Chapter 1
2. Why Do Six Sigma?
Money
Customer Satisfaction
Quality
Impact on Employees
Growth
Competitive Advantages
Are You and Your Company Ready?
The Correlation Between Quality and Cost
Manager's Checklist for Chapter 2
3. Setting Business Metrics
A Little Statistics
Criteria for Business Metrics
What Is the Cost of Poor Quality?
Financial Linkage of Metrics and Results
Keeping Your Process Capability
Manager's Checklist for Chapter 3
4. Implementing Six Sigma
Getting Started: The Do's
Getting Started: The Don'ts
Readying the Organization
Planning
What to Expect from Outside Consultants
Manager's Checklist for Chapter 4
5. Roles and Responsibilities
Key Players
Executive Leaders
Champions
Master Black Belt
Black Belts
Green Belts
Selecting Black Belts
Manager's Checklist for Chapter 5
6. The Core of Six Sigma
The DMAIC Method
D Define Phase
M--Measure Phase
A Analyze Phase
I Improve Phase
C Control Phase
The Power and Discipline of the Sequence
Manager's Checklist for Chapter 6
7. Quick Overview of Six Sigma Tools
Management Roles
Your Tool Map
Warm-up Tools
Key Tool #1: Process Mapping
Key Tool #2: XY Matrix
Key Tool #3: Measurement Systems Analysis
Key Tool #4: Process Capability Tool
Key Tool #5: Multivariate Study
Key Tool #6: Hypothesis Testing
Key Tool #7: Failure Mode Effect Analysis
Key Tool #8: Design of Experiments
Key Tool #9: Control Plan
Manager's Checklist for Chapter 7
8.Selecting Six Sigma Projects
9.How to Sustain Six Sigma
10.Six Sigma Proof Positive
Index
