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　　分類: 图书,保健/心理健康,健康百科,

作者： Richard Normann，Niklas Arvidsson 著

出 版 社： John Wiley & Sons

出版时间： 2006-12-1字数：版次： 1页数： 220印刷时间： 2006/12/01开本：印次：纸张： 胶版纸I S B N ： 9780470017784包装： 精装内容简介

The healthcare sector is undergoing strong expansion worldwide, as the focus changes from 'treating illness' to 'promoting wellness' and those able and willing to pay for their health make up for the shortcomings of national systems. How things evolve will depend on whether the national systems reinvent themselves around a new model of customer value, or fail to change and become obsolete. Global in scope and insightful in its conclusions, People as Care Catalysts sets out an agenda for how things could develop in the new 'healthcare economy'.

作者简介：

Richard Normann 1943-2003, Founding Partner, Normann Partners

Recognised by his peers as a leading thinker in management and strategy, Richard made a unique contribution on how to rethink business, create value and sustain excellence. He published numerous books and was a sought-after advisor and speaker. Richard had an intense passion for life, cared warmly for people, and was always ready to challenge thoughts and perspectives. His work is recognized through the Richard Normann Prize.

目录

List of contributors

Foreword

Preface – How this book came about

Acknowledgements

1 Challenges for health care in Western societies (Richard Normann)

2 Health care – victim of the industrial model? (Richard Normann)

3 Who and where is the customer? (Richard Normann)

4 The future shape of health care (Gordon Best and John Harries)

5 A French exception or a demonstration of a European trend? (Michel Crozier)

6 Living healthy to an older age – would it be possible for everyone? (Christophe Courbage and Orio Giarini)

7 Leadership for health care in the age of learning (Michael Maccoby)

8 Overall conclusions this far (Niklas Arvidsson)

9 An attempt to create an idealized design (Bert Levin and Richard Normann)

10 An impossible synthesis? (Richard Normann)

11 Positioning our approach (Niklas Arvidsson)

Appendix A: A challenge for economic policy

Appendix B: Summary of research on value creation via coproductive meetings

Appendix C: Useful abbreviations

References

Index

 

 

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