管理员工表现(哈佛商业评论系列) HBE: MANAGING EMPLOYEE PERFORMANCE HAR
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作者： Richard Luecke，Brian J. Hall 著
出 版 社：
出版时间： 2006-12-1字数：版次： 1页数： 152印刷时间： 2006/12/01开本：印次：纸张： 胶版纸I S B N ： 9781591398424包装： 平装内容简介
The New Manager’s Guide and Mentor The Harvard Business Essentials series is designed to provide comprehensive advice, personal coaching, background information, and guidance on the most relevant topics in business. Whether you are a new manager seeking to expand your skills or a seasoned professional looking to broaden your knowledge base, these solution-oriented books put reliable answers at your fingertips. Today’s competitive workplace demands that managers evaluate employee performance, and provide coaching. This book will help managers prepare for a formal performance meeting with a direct report, and create a development plan to increase employee productivity.
目录
Introduction
1 GoaIs
Guides to Action
Goals Begin at the Top--Well, Almost
Goals Versus Activities
Characteristics of Effective Goals
Three Mistakes to Avoid
Get It on Paper
Four Steps to Accomplishing Goals
Summing Up
2 Motivation
The Not-So-Secret Ingredient of High Performance
Theories of Motivation
What About Rewards?
Practical Tips for Motivating
Summing Up
3 Monitoring Performance
Looking for What's Going Wrong and Right
Observe and Gather Data
Move from Observation to Discussion
Be an Active Listener
Ask the Right Questions
Form and Test Your Hypothesis
Summing Up
4 Closing Gaps and Improving Performance
The Basics of Coaching
Coaching Opportunities
Discussion and Agreement
Active Coaching
Follow-up
Summing Up
5 Becoming a Better Coach
Beyond the Basics
Conserve Time and Energy
Create the Right Climate
Avoid These Common Mistakes
The Challenge of Team Coaching
Summing Up
6 Formal Performance Appraisal
Improving Results Through Feedback
What Is It?
Eight Steps to Effective Appraisal
Two Problems to Avoid
Summing Up
7 Employee Development
Helping People Grow in Their Careers
Begin with the Employee
Develop a Plan
Basic Tactics for Employee Development
Summing Up
8 Intractable Performance Problems
Face Them Head-On
Diagnose the Problem
Confront Poor Performers
Handling C Performers
Is Burnout the Problem?
When All Else Fails
Summing Up
Epilogue: What Leaders Must Do
Appendix A: Useful Implementation Tools
Appendix B: Handling a Dismissal
Notes
Glossary
For Further Reading
Index
About the Subject Adviser
About the Writer
