怎样与麻烦的人打交道(哈佛商业评论系列)RDM: DEALING WITH DIFFICULT PEOPLE HAR
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作者： Harvard Business School Press著
出 版 社：
出版时间： 2005-12-1字数：版次： 1页数： 140印刷时间： 2005/12/01开本：印次：纸张： 胶版纸I S B N ： 9781591396345包装： 平装内容简介
The series is designed to bring today's managers and professionals the funda-mental information they need to stay competitive in a fast-moving world. From the preeminent thinkers whose work has defined an entire field to the rising stars who will redefine the way we think about business, here are the leading minds and landmark ideas that have established the Harvard Business Review as required reading for ambitious businesspeople in organizations around the globe.
目录
Introduction
What Types of Difficult People Must You Deal With ?
Today's Angry Workplace
An Interview with R. Brayton Bowen
Crabs, Cranks, and Curmudgeons
How to Manage Difficult People
Constantine yon Hoffman
Don't Just Do Something--Sit There
David Whitemyer
Will You Help or Heave Your Underperformers?
Paul Michelman
Consequences
The Secret to Holding People Accountable
Lila Booth
Are You Causing Problem Behavior?
Don't Avoid Conflicts--Manage Them
Mond J. Williams
How to Handle Difficult Behaviors
Ken Cloke and Joan Goldsmith
When to Walk Away from a Fight
Rebecca M. Saunders
Five Questions About Business/Personal Relationships with Ronna Lichtenberg ...
The Four Myths of Feedback
Jamie Higgins and Diana Smith
How Should You Communicate with Difficult People?
Managing Negativity
Checklist for Conducting a Disciplinary Conversation
Edward Prewitt
Performance Review Anxiety
Beverly Ballaro
……
About the Contributors
