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　　分類: 图书,进口原版书,经管与理财 Business & Investing ,

作者： Baden Eunson著

出 版 社： John Wiley & Sons

出版时间： 2006-12-1字数：版次： 1页数： 122印刷时间： 2006/12/01开本：印次：纸张： 胶版纸I S B N ： 9780731406517包装： 平装内容简介

Conflict Management is an easy-to-read and high-powered tool for understanding and managing conflict situations. Conflict can spiral out of control, but if you understand how the spiral works you may be able to prevent it from even beginning.

In this book you will find many options for managing conflict, including:

- planning

- goal setting

- compromise

目录

Preface

Introduction

1 Conflict--the basics

2 Conflict development

3 Approaches to managing conflict

4 Negotiation--the basics

5 Positions, concessions and interests

6 Getting ready to negotiate

7 Negotiation styles

8 Negotiation tools and planning

Conclusion

Notes

Glossary

Index

 

 

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