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　　分類: 图书,进口原版书,经管与理财 Business & Investing ,

作者： Baden Eunson著

出 版 社： John Wiley & Sons

出版时间： 2006-12-1字数：版次： 1页数： 148印刷时间： 2006/12/01开本：印次：纸张： 胶版纸I S B N ： 9780731406500包装： 平装编辑推荐

作者简介：

Baden Eunson teaches in the school of English, Communications and Performance Studies at Monash University, and also runs a training and consultancy business

内容简介

Communication in the Workplace is a revealing snapshot of how organisations really work. In workplaces throughout Australia and across the planet, billions of messages are sent in various forms every day, but not all of them get through. Of those that do, many are misunderstood. Communication breakdown is just as common as communication effectiveness, but it doesn't have to be that way.

Become a more effective communicator by finding out how messages can be sent - and distorted - by differing channels, including:

* memos

* emails

* meetings

* teleconferencing

* instant messaging.

Expert communicator Baden Eunson shares insights about the informal organisation, networking, how to know when messages are being lost due to cultures of silence, silos or empires (and what to do about it), and explains how knowledge management can help you get your message across.

目录

Preface

Introduction

1 Communication or communications?

2 How communication works, and how it breaks down-- a model

3 Communication--effectiveness and ethics

4 The formal organisation--how it works, and how it fails

5 Networks, virtual organisations and networking

6 The informal organisation--I heard it through the grapevine

7 Organisational culture, silence and managing knowledge

Conclusion

Notes

Glossary

Index

 

 

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