商业智能化能力提升中心：最大化竞争优势团队研究 Business Intelligence Competency Centers
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作者： Dagmar Brautigam 著
出 版 社：
出版时间： 2007-7-1字数：版次： 1页数： 198印刷时间： 2006/05/01开本：印次：纸张： 胶版纸I S B N ： 9780470044476包装： 精装内容简介
Transform data into action for competitive advantage
"The knowledge assets of an organization are becoming increasingly important for competitive advantage, and therefore, the way in which knowledge is created, renewed, and communicated is critical. This book provides practical insights into how this may be achieved through the establishment of a Business Intelligence Competency Centre and is a valuable read for 'information professionals.'"
--Bill Sturman, Information Architecture Project Manager The Open University, United Kingdom
"BI is more than technology and projects. BI must live in the organization--as a BICC. This book helps to make BI tangible and understandable, bringing it to life."
--Miriam Eisenmann, Project Manager (PMP) CSC Ploenzke AG, Germany
"This book is a must-read for planning and implementing your BICC. It is a pragmatic guide that addresses a lot, if not all, of the questions you'll be asking yourself. Don't miss out on getting a head start from the people who thought this through from start to finish . . . Pray your competitors don't get hold of this book!"
--Claudia Imhoff, President Intelligent Solutions, Inc., USA
"Creating a BICC forces the organization to focus on the importance of centralizing the gathering, interpreting, and analyzing of information to create business insight."
--Anne Ulyate, Group Manager Business Intelligence Mutual & Federal, South Africa
"BI is a highly visible element in the 'business value' trend for IT investments. Initiatives, such as competency centers, should empower user organizations to drive even more value out of their BI investments."
--Marianne Kolding, Director, European ServicesIDC, United Kingdom
作者简介：
Gloria J. Miller, Vice President, Professional Services Division, SAS International, heads the international Professional Services Division at SAS, is the Executive Manager for the development of SAS Industry Intelligence Solutions, and is on the board of directors of SAS Global Services. Throughout her career of more than eighteen years in the information technology industry, Miller has received accolades for her skills in the management and delivery of IT systems and programs and in software development and support. She holds a master's degree in business administration from Bowie State University in Bowie, Maryland, and a bachelor of science degree from Augusta State University in Augusta, Georgia.
目录
Foreword
Preface
Acknowledgments
Chapter 1: Introduction
Overview
Business Intelligence as a Competitive Differentiator
Business Intelligence Competency Center
Summary
Chapter 2: Business Intelligence in the Organization
Overview
General Findings of the Survey
Business Intelligence Competency Centers
Summary
Chapter 3: Primary Functions of the Business Intelligence Competency Center
Overview
Functional Areas Inside the BICC
Detailed Checklist for the Functional Areas in the BICC
Related Functional Areas
Summary
Chapter 4: Planning a Business Intelligence Competency Center: Using the Information Evolution Model
Overview
Four Critical Dimensions of the Information Evolution Model
Five Levels of Maturity in the Information Evolution Model
Defining the BI Strategy
Summary
Chapter 5: Human Capital
Overview
Staffing the Business Intelligence Competency Center
Summary
Chapter 6: Knowledge Processes
Overview
Knowledge Processes in the Business Intelligence Competency Center’s Functional Areas
Summary
Chapter 7: Culture
Overview
Organizational Setup and Funding
Performance Metrics
Knowledge Management
Change Management
Summary
Chapter 8: Infrastructure
Overview
Considerations from a BICC Perspective
Business Intelligence Infrastructure Selection Criteria
Road Map to Implementing a BI Infrastructure
Summary
Chapter 9: Setting Up and Ensuring Ongoing Support
Overview
Setup Process in Detail
Working with Software Vendors
Summary
Chapter 10: Cases from the Field
Insurance, South Africa: Mutual & Federal Defines Business Intelligence Strategy
Public Administration, Italy: CSI-Piemonte Manages Growth with a Business Intelligence Competency Center
Banking, Belgium: KBC Benefits from an SAS Business Intelligence Competency Center
Banking, South Africa: Competency Center Drives Return on BI Investments at Nedbank
Summary
Chapter 11: Ten Recommendations for a Highly Effective Business Intelligence Competency Center
Have a Vision for Business Intelligence
Create a Joint Venture Between Business and Information Technology
It’s a Process, Not a Project
Maintain Clear Vision, Concrete Objectives
Integrate and Consolidate
Practice Effective Change Management
Carry Out Staff Induction, Training, Development
Deliver Ongoing Value
Ensure the Infrastructure’s Depth and Breadth
Use a Multidimensional Approach
Appendix A: List of Abbreviations
Appendix B: Additional Roles
Index
