生死攸关谈质量 QUALITY OR EISE
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作者： Lloyd Dobyns 著
出 版 社： 华夏出版社
出版时间： 2004-12-1字数：版次： 1页数： 309印刷时间： 1991/09/01开本：印次：纸张： 胶版纸I S B N ： 9780395574393包装： 精装内容简介
In this companion to their upcoming PBS series, Dobyns and Crawford-Mason survey "continuous improvement" programs in America's private and public sectors. They note that organizations have shifted away "from a focus on technical aspects . . . to a focus on the complete interface between . . . a business and its customers." Their most interesting chapter compares the major U.S. quality gurus, including W. Edwards Deming and Joseph Juran, and profiles their Japanese disciples. The authors also subject the much-ballyhooed Baldrige Quality Award to some needed scrutiny. Several companies described (Motorola, Federal Express) have been treated elsewhere, and readers must wade through tedious recitations by top managers. However, a visit to Mount Edgecumbe High School in Alaska adds some perspective on the educational realm's quality movements. While general readers will gain a useful overview of the U.S. push to regain international competitiveness, there are few new revelations. An optional purchase for business collections.
作者简介
Lloyd Dobyns and Clare Crawford-Mason have collaborated with Dr. W.Edwards Deming on the best-sellingtwenty-volume Deming Video Library.Dobyns, an award-winning journalist,held numerous anchor and reportingposts at NBC News. He lives in Garner,
North Carolina. Crawford-Mason was asenior producer at NBC News, Washington Bureau chief of People, and a reporter/columnist for the Washington Star and the Washington Daily News. She lives inWashington, D.C.
目录
Introduction
Building Good Ships
New Rules
Teachers and Sensei
What's Taught
The Workers Aren't the Problem
A Coach, Not a Dictator
The Baldrige Award
Government and Deficits
Students and Pipes
The Global Marketplace
What Now?
Conclusion
Appendix
Acknowledgments
Interview Subjects
Bibliography
