质量导向经营 THE OUALITY-EMPOWERED BUSINESS
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作者： Robert H. Wilkins著
出 版 社： Oversea Publishing House
出版时间： 2004-12-1字数：版次： 1页数： 388印刷时间： 1994/05/01开本：印次：纸张： 胶版纸I S B N ： 9780131046474包装： 精装编辑推荐
作者简介：
Robert H. Wilkins is Vice President of Buker, Inc., an international management education and consulting firm. He has more than 15 years' experience in manufacturing management, is certified in production and inventory management by APICS, and is a qualified lead assessor for ISO-9000.
内容简介
Here's a practical, step-by-step system that helps managers improve every area of their business through the concept of Circle-4 Quality. This revolutionary approach shows how to focus on the needs of employees, suppliers, shareholders, and end-users to achieve lasting quality in all company functions -- from product planning and design to manufacturing and customer service. Plus, you'll also find useful sample policies and plans, workable process models, checklists, charts, and numerous other tools to help you create a "Circle-4" Quality System in your own company.
目录
Introduction
Part 1：Def'ming a Quality Philosophy
Chapter 1
The Current View ofQuality
Chapter 2
Focusing on the Customer
Chapter 3
Understanding the Motivation，Goals,and Requirements ofthe Circle一4 Customer
Chapter 4
Defining Circle一4 Quality
Chapter 5
Do We Pursue a Quality Program or Establish a Quality Culture?
Chapter 6
Defining the Quality System
Chapter 7
Structuring an Effective Quality Organization
Part 2：Def'ming a Closed—Loop Quality Information System
Chapter 8
Understanding the Relationship Between Information，Data and Decision—making
TABLE OF CONTENTS
Chapter 9
Initiating the Flow of Information by Communicating Objectives
Chapter 10
The Role of the Schedule in the Quality System
Chapter 11
Understanding Effective Performance Feedback
Chapter 12
The Importance of Recognition and Simulation in the Information System
Chapter 13
Closing the Information Loop Using Customer Feedback
Chapter 14
Creating a Flow of Information Through Quality Decision Making
Part 3: Characteristics of an Effective Quality Delivery System
Chapter 15
Defining the Quality Delivery System
Chapter 16
Understanding the Source of Product Quality
Chapter 17
Using Product Documentation to Control and Assure Product Quality
Chapter 18
How Process Definition and Integration Enables Consistent Production Quality
Chapter 19
Continuous Quality Improvement Through Effective Process Execution and Control
Part 4: How to Evolve Your Business to Achieve Circle-4 Quality
Chapter 20
Assessing Current Business Operations
Chapter 21
Establishing a Cultural Foundation
Chapter 22
Creating an Information Network
Chapter 23
Streamlining the Delivery System
Chapter 24
Building Partnerships with the Circle-4 Customer
Chapter 25
Managing an Empowered Business
Appendices
Appendix 1
EWC, Inc. Key Data (Company Model)
Appendix 2
Sample Policies for EWC, Inc.
Appendix 3
Process Constraint Model
Appendix 4
Business Planning Synopsis
Appendix 5
Material Flow Optimization
Glossary
Index
