At America's Service: How Your Company Can Join the Customer Service Revolution
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品牌: Karl Albrecht
基本信息出版社:Grand Central Publishing (1992年1月1日)平装:252页正文语种:英语ISBN:0446393169条形码:9780446393164商品尺寸:13.3 x 1.9 x 20.3 cm商品重量:254 g品牌:Grand Central PublishingASIN:0446393169商品描述From the coauthor of the business bestseller Service America! comes an essential, comprehensive, practical manual for implementing service management strategies that work. Albrecht focuses on issues and problems such as building a service culture, how to get managers to think in new ways, common mistakes and more.