Firing on All Cylinders: The Service/Quality System for High-Powered Corporate Performance
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品牌: Jim Clemmer
基本信息出版社:Clemmer Group (1991年1月1日)平装:416页正文语种:英语ISBN:0771591667条形码:9780771591662商品尺寸:15.2 x 22.9 x 2.1 cm商品重量:608 g品牌:The CLEMMER GroupASIN:0771591667商品描述Firing on All Cylinders is based on the experiences of hundreds of public sector and business organizations improving their service/quality to master a rapidly changing world. This book brings together three organizational performance fields that have, until now, been distinct and separate. These are: 1. Customer Service - developing high perceived value and responsiveness 2. Quality Improvement - reducing defects and mistakes while increasing productivity through improved process and system control 3. Organization Development - building leadership skills and sustaining cultural change