信任的速度SPEED OF TRUST
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作者： Stephen M.R. Covey 著
出 版 社： 家庭电子杂志社
出版时间： 2007-12-1字数：版次： 1页数： 354印刷时间： 2006/10/01开本：印次：纸张： 胶版纸I S B N ： 9781416538165包装： 平装内容简介
From Stephen R. Covey's eldest son comes a revolutionary new path towards productivity and satisfaction. Trust, says Stephen M.R. Covey, is the very basis of the new global economy, and he shows how trust—and the speed at which it is established with clients, employees and constituents—is the essential ingredient for any high–performance, successful organization.
For business leaders and public figures in any arena, The Speed of Trust offers an unprecedented and eminently practical look at exactly how trust functions in our every transaction and relationship—from the most personal to the broadest, most indirect interaction—and how to establish trust immediately so that you and your organization can forego the time–killing, bureaucratic check–and–balance processes so often deployed in lieu of actual trust.
目录
FOREWORD by Dr.Stephen R.Covey
THE ONE THING THAT CHANGES EVERYTHING
THE FIRST WAVE-SELF TRUST
THE Principle of credibility
The 4 Cores of credibility
Core1-integrity Are you congruent?
Core2-intent what`s your agenda?
Core3-Capabilities Are you relevant?
Core4-Results What`s your track record?
THE SECOND WAVE-RELATIONSHIP TRUST
THE PRINCIPLE OF BEHAVIOR
The 13Behaviors
Behavior#1:Talk straight
Behavior#2:Demonstrate Respect
Behavior#3:Create transparency
Behavior#4:Right wrongs
Behavior#5:Show loyalty
Behavior#6:Deliver Results
Behavior#7:Get Better
Behavior#8:Confront reality
Behavior#9:Clarify Expectations
Behavior#10:Practice Accountability
Behavior#11:Listen First
Behavior#12:Keep Commitments
Behavior#13:Extend trust
Creating an Action Plan
THE THIRD ,FOURTH ,AND FIFTH WAVES STAKEHOLDER TRUST
The third wave-organizational trust
The principle of alignment
The fourth wave-market trust
The principle of reputation
The fifth wave-societal trust
the principle of contribution
INSPIRING TRUST
Extending"smart trust"
Restoring trust when it has been lost
A propensity to trust
NOTES AND REFERENCES
INDEX
