Service Failure: The Real Reasons Employees Struggle with Customer Service and What You Can Do About It
特别声明：本站仅为商品信息简介，并不出售商品，您可点击文中链接进入淘宝网搜索页搜索该商品，有任何问题请与具体淘宝商家联系。
參考價格: 点此进入淘宝搜索页搜索分類: 图书,进口原版,Business & Investing（商业与投资）,Industries & Professions（产业与行业）,Customer Service,
品牌: Jeff Toister
基本信息出版社:Amacom (2012年12月1日)平装:208页语种：英语ISBN:0814431992条形码:9780814431993ASIN:0814431992商品描述作者简介JEFF TOISTER is president of the consulting firm Toister Performance Solutions, Inc., and has worked as a customer service trainer, manager, and frontline employee for over 20 years.
