点此进入淘宝搜索页搜索　　參考價格: 点此进入淘宝搜索页搜索
　　分類: 图书,进口原版书,经管与理财 Business & Investing ,

作者： Jack Gordon著

出 版 社： Oversea Publishing House

出版时间： 2007-10-1字数：版次： 1页数： 429印刷时间： 2007/10/01开本： 16开印次： 1纸张： 胶版纸I S B N ： 9780470193440包装： 平装编辑推荐

作者简介：

Jack Gordon is a former chief editor of Training Magazine and an award-winning writer. He is the editor of numerous books, including The Pfeiffer Book of Successful Communication Skill-Building Tools and The Pfeiffer Book of Successful Leadership Development Tools.

内容简介

The Pfeiffer Book of Successful Managing Conflict Tools is organized into three sections: Presentations and Discussions (articles); Experiential Learning Activities; and Inventories, Questionnaires, and Surveys. These selections represent the all-time best the Pfeiffer Annuals and Handbooks have to offer on the topic. The Pfeiffer Book of Successful Managing Conflict Tools

Provides articles that offer timeless advice for dealing and classifying organizational conflict Contains complete, ready-made training exercises designed to meet a variety of needs for different audiences

Offers inventories that include questionnaires and instruments that help participants recognize the destructive effects of hidden agendas and how to deal with them and surveys that encourage honest talk about controversial issues in the organization

目录

How to Use This Resource

About the Editor

Introduction

PART 1: PRESENTATION AND DISCUSSION RESOURCES

1. The Art of Creative Fighting

2. Conflict-Resolution Strategies

3. Win/Lose Situations

4. A Taxonomy of Intergroup Conflict-Resolution Strategies

5. Developing Collaboration in Organizations

6. Constructive Conflict in Discussions: Learning to Manage Disagreements Effectively

7. Dealing with Disruptive People in Meetings

8. Confrontational Communication

9. A Positive Approach to Resistance

10. Breaking Down Boundaries: Breaking Through Resistance

PART 2：EXPERIENTIAL LEARNING ACTIVITIES

Experiential Learning Activities: Conflict and the Team

1. What to Look for in Groups: An Observation Guide

2. Conflict Styles: Organizational Decision Making Donald T. Simpson

3. Win As Much As You Can: An Intergroup Competition

4. Power Poker: What's in It for Me?

5. Trouble in Manufacturing: Managing Interpersonal Conflict

6. Dynasell: Hidden Agendas and Trust

7. Current Status: A Feedback Activity on Trust

Experiential Learning Activities: Conflict and the Individual

8. Retaliatory Cycle: Introducing the Elements of Conflict

9. Mter Ego: Saying What You Mean

10. Conflict Role Play: Resolving Differences

11. Resistance: A Role Play

12. Neutral Corner: Deciding on an Issue

13. Communication Games: Eliminating Unproductive Behavior During Performance Reviews

14. The Company Task Force: Dealing with Disruptive Behavior

……

PART 3：INVENTORIES QUESTIONNAIRES AND SURVEYS

 

 

免责声明：本文为网络用户发布，其观点仅代表作者个人观点，与本站无关，本站仅提供信息存储服务。文中陈述内容未经本站证实，其真实性、完整性、及时性本站不作任何保证或承诺，请读者仅作参考，并请自行核实相关内容。