饭店情境英语
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作者： 王肇华主编
出 版 社： 格致出版社
出版时间： 2008-6-1字数： 470000版次： 1页数： 274印刷时间： 2008/06/01开本： 16开印次： 1纸张： 胶版纸I S B N ： 9787543214231包装： 平装内容简介
本书作为中等职业学校“饭店服务与管理”专业的英语教材之一，是根据上海市中等职业教育课程教材改革办公室颁布的“饭店服务与管理”专业课程标准以及《旅游涉外饭店星级的划分及评定》的国家标准及其对星级饭店的考核要求编写的。全书以饭店的工作岗位为逻辑线索设计课程，分为前厅、客房、餐饮三大部分。每部分由6～7课组成。每一课均以该部分的某一“主要专业岗位工作人员英语”为课题，模拟该岗位工作人员工作环境，以其员工需要使用英语与外宾沟通方能完成工作任务为引领，以员工与宾客进行有效的沟通必须具备的英语听说能力为依据，编写了2～4篇情境对话。教材突出服务工作中必知和应知的常用基础英语的知识内容，注重强化学生英语基本技能，尤其是听、说等技能的综合训练，力求使学生在学习本教材后能初步掌握饭店服务常用英语，从而具备用英语与宾客进行有效沟通，顺利完成宾馆各部门服务工作的职业能力。
目录
Part One Front Office
Unit One English for Reservationists
Situational Dialog One A Telephone Call Reservation
Situational Dialog Two Sorry， Our Hotel Is Full
Situational Dialog Three A Group Reservation
Exercises
Unit Two English for Receptionists （Ⅰ）
Situational Dialog One A Face-to-Face Reservation
Situational Dialog Two Checking in Guest with Reservation
Situational Dialog Three Checking in Guest without Reservation
Situational Dialog Four Checking in a Group
Exercises
Unit Three English for Receptionists （Ⅱ）
Situational Dialog One Changing Room
Situational Dialog Two Extending Stay
Situational Dialog Three Lost and Found
Situational Dialog Four Can We Keep the Rooms till Three？
Exercises
Unit Four English for Bellmen
Situational Dialog One Escorting Guest to Room
Situational Dialog Two Ticket Booking
Situational Dialog Three Scenic Spots in Shanghai
Exercises
Unit Five English for Information Clerks
Situational Dialog One How Can I Get to the Place？
Situational Dialog Two Is Mr. Smith in？
Situational Dialog Three One-Day Tour Service
Situational Dialog Four Posting Letter for Guest
Exercises
Unit Six English for Cashiers
Situational Dialog One At Foreign Exchange Counter
Situational Dialog Two Checking Out
Situational Dialog Three SOmething Wrong with Bill
Exercises
Unit Seven English for Operators
Situational Dialog One May I Speak to …
Situational Dialog Two My Baggage Is Missing
Exercises
Part Two Housekeeping
Unit one
Exercises
Unit Three English for Room Attendants （Ⅲ）
Situational Dialog One Extra Bed
Situational Dialog Two One More Blanket, Please
Situational Dialog Three Room Service
Situational Dialog Four Replenishing Mini-bar
Exercises
Unit Four English for Floor Attendants （ Ⅰ ）
Unit Five English for Floor Attendants （Ⅱ）
Unit Six English for Laundry Clerks
Part Three Food and Beverage
Unit One English for Hostesses
Unit Two English for Waiters （Ⅰ）
Unit Three English for Waiters （Ⅱ）
Unit Six English for Banquet Waiters
Unit Seven English for Bartenders
APPENDIX
