物业管理实用英语(史晔华)
分類: 图书,外语 ,大学英语 ,高职高专,
作者: 史晔华主编
出 版 社:
出版时间: 2008-8-1字数:版次: 1页数: 108印刷时间:开本: 16开印次:纸张:I S B N : 9787122030474包装: 平装内容简介
本书的特点是:与专业紧密结合,循序渐进、由易而难,包括课文和对话,课后配有相关的习题。对话涉及人力资源管理、客服、工程维修、财务、租赁、安全、保洁绿化、行政、会所服务十大岗位英语用语。以岗位为中心编写,提供了比较真实的语言情景,便于读者按各自岗位找到相应的内容;突出语言的交际性,以实现交际为目的,弱化语法,强化口语、阅读和写作能力的综合训练,生动易懂。
本书既可作为高职院校物业管理、房地产专业学生教材使用,也可作为物业管理企业的员工培训以及物业管理从业人员自学用书。
目录
To the Student
Unit 1 Interview
Task 1 Interview
Task 2 The Introduction to the Company
Task 3 Writing: Application Letter
Unit 2 Custom Service I
Task 1 Procedure of Residence
Task 2 Have a Residential Card
Unit 3 Custom Service II
Task 1 Complaints
Task 2 Deal With the Repairs
Unit 4 Engineering Department
Task 1 Building Test
Task 2 Decoration Affair
Task 3 Repairs
Task 4 Writing: Bulletin Board
Unit 5 Finance Department
Task 1 What does Property Management Fee Include
Task 2 How to Charge
Task 3 Rent Collection
Unit 6 Leasing Department
Task 1 Rent/Sale a House
Task 2 Classification of Lease
Task 3 Lease Contract
Unit 7 Security Department
Task 1 Give Direction
Task 2 Parking
Task 3 Fire Prevention
Unit 8 Cleaning & Gardening Department
Task 1 Pet Control
Task 2 Cleaning
Task 3 Gardening
Unit 9 Administration Office
Task 1 Owners'Committee
Task 2 Community Culture Activities
Unit 10 Clubhouse
Task Visitors in Gym Club
Appendix Key to the Exercises
Referrenee