一位外国朋友随邮件发过来几个附件，是图片和音频文件，结果可能在发送过程中发生错误，到了我的电脑后无法正常显示和播放，电脑专家说需要他重新发一次才行。现在我需要把这一情况告诉他，可是这么专业的话我根本说不好，哪位高手有没有时间帮帮忙？把上面我讲的这种情况用英语说一下，用跟那位朋友讲话的语气说，非常感谢。
參考答案:Hi, Mr.XXXX,
I received your e-mail message along with the picture and audio files attached. However, when I couldn't open the files. I asked a computer expert, and he told me that the files are corrupted somehow. Can you please resend the file to me?
To make sure that we get it right this time, could you also send a copy to yourself to see whether the files can retrieved and opened properly. By doing so, you avoid unnecessary works if the same problem occurs.
Thanks. Sorry for the trouble.
我帮你注加防范措施，请他自己也试试读一读文件。
