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　　分類: 图书,进口原版书,经管与理财 Business & Investing ,

作者： Business Essentials Harvard著

出 版 社：

出版时间： 2006-12-1字数：版次： 1页数： 168印刷时间： 2006/06/01开本：印次：纸张： 胶版纸I S B N ： 9781591397618包装： 平装内容简介

The New Manager’s Guide and Mentor The Harvard Business Essentials series is designed to provide comprehensive advice, personal coaching, background information, and guidance on the most relevant topics in business.

Whether you are a new manager seeking to expand your skills or a seasoned professional looking to broaden your knowledge base, these solution-oriented books put reliable answers at your fingertips.

Decision making is a critical part of management, and bad choices can damage careers and the bottom line. This book offers the tools and advice managers need to avoid common biases and arrive at and implement decisions that are both sound and ethical.

目录

Introduction

The Decision Process

Five Key Steps

Step 1: Establish a Context for Success

Step 2: Frame the Issue Properly

Step 3: Generate Alternatives

Step 4: Evaluate the Mternatives

Step 5: Choose the Best Alternative

Summing Up

2 The Context for Success

Setting the Staae

Get the Right People to Participate

Give Some Thought to the Setting

Agree on How the Decision Will Be Made

From Advocacy to Dialogue

A Hybrid Approach

Summing Up

3The Framing Challenge

What Is the Real Problem?

Perils and Promise

Don't Impose Your Frame on Others

Apply Creative Thinking

Summing Up

4Alternatives

The Source of Superior Solutions

Generating Alternatives

Brainstorming

Bring a Creative Group to the Task

Characteristics of Good Alternatives

SummingUp

5Evaluate the AIternatives

Finding the Value ofEach Option

Variables to Consider

Financial Analysis

The Prioritization Matrix

The Trade—OffTable

Decision Trees

Computers to the Rescue

The Problem of Uncertainty

Summing Up

6Make the Decision

Getting to Agreement

Three Decision—Making Techniques

Other Ways to Resolve Disagreementsand Reach Closure

Ending Deliberations

After the Decision

Summing Up

7The Uncertainty Problem

How to Deal with Unknowns

Step 1：Identify Areas of Uncertainty

Step 2：Determine Which Uncertainties Could Havethe Greatest Impact

Step 3：Attempt to Reduce Key Uncertainties

……

8 Human Foidles

9 Organizational Traps

10 Toward a Smarter Organization

 

 

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