质量鼻祖 DR.DEMING
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作者： Rafael Aguayo著
出 版 社：
出版时间： 1990-12-1字数：版次： 1页数： 289印刷时间： 1991/10/01开本：印次：纸张： 胶版纸I S B N ： 9780671746216包装： 平装内容简介
Dr. W. Edwards Deming, a household name in Japan, became the prime catalyst behind the incredible success of Japanese industry. In fact, since 1951, the Deming Prize has been the most coveted and prestigious award among Japanese corporations, similar to the Malcolm Baldrige Award for quality in business in the United States. Today, Deming is finally becoming a household name in his own country. The lessons he has to teach American business are more urgent than ever.
Just how different is the Deming Management Method? Compare just a few of the many differences in beliefs between conventional organizations and Deming organizations:
Standard Company
* Quality is expensive
* Defects are caused by workers
* Buy at lowest cost
* Fear and reward are proper ways to motivate
* Play one supplier off against another
目录
Foreword
Introduction
Acknowledgments
1 Management and Quality
2 Quality Must Come First
3 What Is Quality?
4 Variation in Management
5 Stable Systems
6 Cooperation: Suppliers and Divisions
7 Cooperation Between Management and Workers
8 Cooperation Among Competitors
9 The Need for Transformation
10 Focus and Philosophy
11 Inspection
12 Attitudes Toward Suppliers
13 Rebirth and Renewal
14 The Importance of Training
15 Leadership
16 Driving Out Fear
17 Enhancing Pride and Joy in Work
18 Improvement and the Minds of Workers
19 Basic Transformation
20 Competition
21 Where Are We?
Appendix A. The Deming Prize
Appendix B. William Edward Deming: A Brief Biography
Appendix C. Some National Implications of the Deming View
Appendix D. Further Reading
Notes
Index
