首位平等FIRST AMONG EQUALS
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作者： Patrick J. McKenna著
出 版 社： Oversea Publishing House
出版时间： 2005-3-1字数：版次： 1页数： 290印刷时间： 2005/03/01开本：印次： 4纸张： 胶版纸I S B N ： 9780743267588包装： 平装内容简介
Organizations are more successful when they mold highly talented individuals into a cohesive group. But most talented people especially professionals hate to be managed. How to resolve this tension is the subject of this tightly focused, effective book by consultants McKenna (Herding Cats) and Maister (Practice What You Preach). Recognizing that all groups of professionals are different, the authors don't set off to create sweeping rules. Rather, they divide the task of leading groups of professionals into three parts what one must accomplish as the leader; how one wants to interact with individual members of the group; and how one wants to deal with the group as a whole and then offer concrete suggestions. A big part of this book's appeal is the authors' inherent understanding of how professionals resist overtly and otherwise being managed. Not surprisingly, McKenna and Maister spend a great deal of time explaining strategies for getting colleagues to agree to being led. They are particularly effective in outlining approaches for dealing with talented prima donnas (e.g., "listen to the individual's reasons for this behavior" and "inform the individual how improved behavior will improve his or her career"). This is a valuable resource for anyone in the position of trying to manage someone who was and still is, to a large extent a peer.
目录
Introduction
PART ONE GETTING READY
1. CLARIFY YOUR ROLE
How, exactly, do you add value as a group leader?
2. CONFIRM YOUR MANDATE
Is there an explicit agreement about your rights and responsibilities?
3. BUILD RELATIONSHIPS---ONE AT A TIME
What are the key skills you must have?
4. DARE TO BE INSPIRING
Do you know how to inspire people?
PART TWO COACHING THE INDIVIDUAL
5. WIN PERMISSION TO COACH
How do you get people to accept your guidance?
6. LISTEN TO BUILD RAPPORT
Do people think you are a good listener?
7. DEAL DIFFERENTLY WITH DIFFERENT PEOPLE
How can you understand and respond to people's differences?
8. HELP UNDERPERFORMERS
How can you be useful to those who need assistance?
9. TACKLE THE PRIMA DONNAS
How do you deal with difficult people?
10. BUILD SUPPORT FOR CHANGE
How do you get people to buy into the need for change?
PART THREE COACHING THE TEAM
11. CLARIFY GROUP GOALS
Does your group have specific, clearly articulated, shared objectives?
12. DEVELOP YOUR GROUP'S RULES OF MEMBERSHIP
What do members of your group owe to each other?
13. BUILD TEAM TRUST
What gets group members to trust each other?
14. THROW DOWN A CHALLENGE
Has your group selected an exciting challenge?
15. ENERGIZE YOUR MEETINGS
What are good meeting disciplines?
16. GIVE RECOGNITION
How do you acknowledge accomplishments?
17. RESOLVE INTERPERSONAL CONFLICTS
What do you do when team members fall out?
18. DEAL WITH YOUR CRISES
How do you respond to dramatic events?
PART FOUR BUILDING FOR THE FUTURE
19. NURTURE YOUR JUNIORS
How do you deal with your junior sta?
20. INTEGRATE NEW PEOPLE
How do you ensure the success of new hires?
21. CONTROL YOUR GROUP'S SIZE
How do you respond to the problems of size?
……
Notes on Sources
Further Reading
Biliography
Acknowledgments
Index
