服务共享：一个经理人的历程Shared Services : A Manager's Journey
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作者： Daniel C., Jr. Melchior著
出 版 社：
出版时间： 2007-10-1字数：版次： 1页数： 245印刷时间： 2007/10/01开本： 16开印次： 1纸张： 胶版纸I S B N ： 9780470146637包装： 精装内容简介
Praise for Shared Services A Manager's Journey
"In Shared Services: A Manager's Journey, Dan presents the real business cultural challenges along with human factors when taking on such a change in a company's processes. A must-read for any executive, manager, or team member who is considering, decided to, or is already in the process of converting a company from a decentralized organization to a shared services environment."
-Katherine M. Ericsson Vice President of Membership, Project Management Institute of South Florida and director of a project management office, in a shared services environment within the distribution industry
"A how-to/survival guide for those thinking about entering shared services or beginning the journey...for the rest of us, an entertaining look back at our journey both professionally and personally. A great read!"
-Steve K. Stone Senior Vice President and CFO, Newspapers and Shared Services Morris Communications Company
"Over the past fifteen years, I've had the pleasure of working directly with hundreds of companies who are implementing shared services. What is striking is how very different 'real experiences' are from the stories spun by consultants or keynote speakers at conferences. Getting to the 'real truth' of how to put the pieces together will help you keep consulting fees low and the probability of success high. This book is a practical guide created by someone who has been there. It is the truth!"
-Mike Hostetler Managing Director, Shared Services Roundtable Corporate Executive Board
作者简介
Daniel Melchior Jr. is Vice President, Business Solutions Group with Southern Wine and Spirits, a wine and spirits distributor in twenty-eight states. He is responsible for the overall management, performance, and budget of the Financial Business Solutions Group that includes 130 employees and supports operations in twenty states. He is the former director of Shared Services, where he was responsible for the day-to-day operations and success of accounts payable, supplier billing, general ledger, payroll, benefits, document management, and supplier billing. To learn more about Dan, visit www.DanielMelchior.com.
目录
Foreword
Preface
Acknowledgements
Chapter 1 Brown Fields, Green Fields, and Hazel Fields
Chapter 2 Finally
Chapter 3 You are Only as Good as Those You are Surrounded By
Chapter 4 Decision Time
Chapter 5 The Journey Begins
Chapter 6 The Journey Continues
Chapter 7 Mission Accomplished
Chapter 8 Location, Location, Location
Chapter 9 A Tough Conversation
Chapter 10 El Paso Goes Live
Chapter 11 Teamwork
Chapter 12 End to End Process
Chapter 13 Process Steering Teams
Chapter 14 Preparation
Chapter 15 Dinner and a Meeting
Chapter 16 Measure, Measure, Measure
Chapter 17 Bonus Time
Chapter 18 Pay Up
Chapter 19 Allocation Time
Chapter 20 Allocation Details
Chapter 21 Perception Is Reality
Chapter 22 Devil Is in the Details
Chapter 23 The Next Steps
Chapter 24 Smooth Running
Chapter 25 The Meeting Continues
Chapter 26 Best Laid Plans
Chapter 27 Time for a Change
Chapter 28 Opportunity
Chapter 29 Growth
Chapter 30 Hello and Goodbye
Chapter 31 The Conference
Chapter 32 Thanksgiving
Index
