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　　分類: 图书,进口原版书,经管与理财 Business & Investing ,

作者： Lani Arredondo著

出 版 社： Oversea Publishing House

出版时间： 2007-5-1字数：版次： 1页数： 48印刷时间： 2007/05/01开本： 16开印次： 1纸张： 胶版纸I S B N ： 9780071493376包装： 平装内容简介

This hands-on, concise guide gives you 24 proven techniques for communicating clearly and managing conflicts. It features guidelines for everything from sharing information and gathering input from employees to handling disagreements to conducting results-driven meetings and presentations.

目录

Communication requires care

Connect with people

Manage perceptions

Choose words with care

Control your voice

Convey visually

Understand differences

Use profiling wisely

Know movers and shakers

Know narrators

Know caregivers

Know mapmakers

Connect with employees

Ask，look，listen

Give good instructions

Correct and praise

Deal with disturbances

Manage aggression

Help passive communicators

Help resolve conflicts

Prepare for meetings

Run meetings right

Prepare to present

Practice and present

E-mail more effectively

 

 

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