The Milkshake Moment: Overcoming Stupid Systems, Pointless Policies and Muddled Management to Realize Real Growth克服愚蠢的系统、无意义的政策与混乱的管理，以实现真正的增长
点此进入淘宝搜索页搜索分類: 图书,进口原版书,经管与理财 Business & Investing ,
作者： Steven S. Little著
出 版 社：
出版时间： 2008-4-1字数：版次：页数： 195印刷时间： 2008/04/01开本： 32开印次：纸张： 胶版纸I S B N ： 9780470257463包装： 精装内容简介
"Little gives leaders a crucial reminder not to be their own worst enemies in their quest for growth. You'll never forget the hilarious milkshake story that gives the book its name. This book will help your organization get out of its own way."
DAN HEATH, coauthor of Made to Stick: Why Some Ideas Survive and Others Die
"Little's milkshake story is straightforward, compelling, and irresistible. It teaches leaders a hundred vital lessons on growth. Sip it slowly and enjoy."
ROD BECKSTROM, coauthor of The Starfish and the Spider:The Unstoppable Power of Leaderless Organizations "Little is a gifted storyteller, and his stories always lead to practical ways for organizations to reach another level. The Milkshake Moment is not only a great read, it is truly a call-to-arms for all of us looking for growth in the twenty-first century. Read it today so you can mix it up tomorrow." JON GORDON, author of The Energy Bus: Ten Rules to Fuel Your Life, Work,
and Team with Positive Energy and The No Complaining Rule: Positive Ways to Deal with Negativity at Work.
作者简介：
Steven S. Little is a much sought-after expert on the subject of growth and the future of opportunity. A former president of three fast-growth companies, he now advises thousands of leaders of growing organizations and communities each year. To learn more about Steven and growth, please visit his Web site at www.stevenslittle.com.
目录
Acknowledgments
Section 1: The Milkshake Moment
Chapter 1—It Was a Dark and Stormy Night
Chapter 2—Half Empty or Half Full?
Chapter 3—This Is Not a Customer Service Book
Section 2: Foster"Grow"versus Status Quo
Chapter 4—A Brief History of Organizations and Man(agement)
Chapter 5—Toddlers and Trust
Chapter 6—Some Shocking Behavior
Chapter 7—Lessons from the Cubicle Farm
Chapter 8—The Managed
Chapter 9—The Led
Section 3: Put Purpose Before Profit
Chapter 10—It's Never about Money
Chapter 11—The Wizard of Westwood
Chapter 12—Profit Pushers
Chapter 13—NoClu Motors, Inc.
Chapter 14—Purpose in the Plan
Chapter 15—You Gotta Serve Somebody
Section 4: Insource Crucial Judgment
Chapter 16—Edicts Made on High
Chapter 17—Peeves from Below
Chapter 18—Participatory Policy Making
Chapter 19—How 'bout Them Pomegranates?
Chapter 20—Come Harter or High Water
Section 5: Address the"People Problem" Problem
Chapter 21 —The People Problem Polka
Chapter 22—Eric's Excalibur
Chapter 23—Why People Work
Section 6: Care for Customers
Chapter 24—Home Team Drops the Ball
Chapter 25—The Big Secret to Great Customer Service
Chapter 26wEven Geniuses Struggle to Serve
Chapter 27—1t Takes a Hero
Chapter 28—The Future Is Already Here ... Some Folks Just Aren't Getting the Memos
Index
