The Facilitator Excellence Handbook, 2nd Edition促销者卓越手册
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作者： Fran Rees著
出 版 社：
出版时间： 2005-6-1字数：版次： 1页数： 402印刷时间： 2005/06/01开本： 16开印次： 1纸张： 胶版纸I S B N ： 9780787970703包装： 平装内容简介
This is the thoroughly revised and updated edition of the best-selling The Facilitator Excellence Handbook。Written for both new and experienced facilitators，the second edition of The Facilitator Excellence Handbook offers a comprehensive guide for understanding the full range of skills，processes，and knowledge needed to become an effective facilitator。The book addresses a variety of facilitation opportunities，challenges，and problems and also contains A variety of verbal and nonverbal facilitation techniques Step-by-step facilitation processes and tools
Information on how to facilitate conflict resolution in groups and how to facilitate difficult situations。
Instructions for designing and leading group work。
Examples of how various levels of facilitator competency are called for in different types of groups。
Techniques for facilitating meetings，teams，virtual teams，and organization-wide projects。
Discussions on the art of facilitating and what makes a great facilitator
This is the thoroughly revised and updated edition of the best-selling The Facilitator Excellence Handbook。Written for both new and experienced facilitators，the second edition of The Facilitator Excellence Handbook offers a comprehensive guide for understanding the full range of skills，processes，and knowledge needed to become an effective facilitator。The book addresses a variety of facilitation opportunities， challenges，and problems and also contains。
A variety of verbal and nonverbal facilitation techniques
Step-by-step facilitation processes and tools。
Information on how to facilitate conflict resolution in groups and how to facilitate difficult situations。
Instructions for designing and leading group work
Examples of how various levels of facilitator competency are called for in different types of groups。
Techniques for facilitating meetings， teams， virtual teams， and organization-wide projects。
Discussions on the art of facilitating and what makes a great facilitator。
目录
Introduction：Getting the Most from This Resource
PART 1 Overview of Facilitation
Chapter 1 Facilitation in Organizations Today
Benefits of Facilitation
Goals of an Effe：ctive Facilitation
Facilitation Applied
Facilitation and Leadership
A Vision for the Future
Chapter 2 Role of the Facilitator
Manager of Group Process
Responsibilities of a Facilitator
The Evolving Role of the Facilitator
Humanizing the Workplace
PART 2 Basic Facilitation Skills
Chapter 3 Verbal Techniques：Whatto Say
Asking Questions
Probing
Paraphrasing
Redirecting Questions and Comments
Referencing Back
GMng Positive Reinforcement
Including Quieter Members
Encouraging Divergent Views
Shifting Perspective
Summarizing
Bridging
Chapter 4 Nonverbal Techniques：What to Do
Active Listening
Voice
Eye Contact
Attentiveness
Facial Expressions
Silence
Body Language
Position and Movement in the Room
Distracting Habits
Enthusiasm
Dress
Chapter 5 Recording Techniques
Why Record？
What to Record
……
PART3 Facilitator Methods and Tools
PART4 Designing Effective Facilitations
PART5 The Facilitator in Action
PART6 Facilitator Excellence
