Managing Change in the Public Services公共服务的变化管理
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作者： Mike Wallace著
出 版 社：
出版时间： 2007-1-1字数：版次： 1页数： 238印刷时间： 2007/01/01开本： 16开印次： 1纸张： 胶版纸I S B N ： 9781405135481包装： 精装编辑推荐
作者介绍：Mike Wallace
Mike Wallace is a Professor of Public Management at Cardiff Business School, Cardiff University. He researches the management of complex and programmatic public service change in a context of high accountability and permanent reform.
内容简介
This book will provide a synthesis of state-of-the-art thinking amongst leading international academic experts based in the USA, Canada and the UK on managing change to improve the effectiveness of public service provision. The contributors are all leading international researchers, providing an overview of the increasingly complex nature of contemporary public service change in different national contexts. Special reference is made to the fields of education and health, the two largest, most complex and highly professionalized public services. Their reform is a long-term governmental priority in many western countries, which is proving problematic to implement. The book offers new thinking, supported by research evidence from different services and national contexts, on contemporary public service management. It will inform the work of trainers, advisers and consultants who provide external support to assist with managing change in the public services, and discusses how to manage complex and programmatic change across public services.
目录
List of Contributors
Introduction: Managing Public Service Change or Coping with its Complexity?
Part I: Exploring the Complexity of the Change Process
Chapter 1. Coping with Complex and Programmatic Public Service Change
Chapter 2. Applying Complexity Theory to Public Service Change:
Chapter 3. The Emergence of New Organizational Forms: Networks of Integrated Services in Health care
Chapter 4. An Ironic Perspective on Public Service Change
Part II: Exploring the Complexity of Policy-Making for Public Service Reform
Chapter 5. Managing Complex Change: Bringing Meso-Politics Back in
Chapter 6. The Challenges of Governance, Leadership and Accountability in the Public Services
Chapter 7. Inevitable Tensions in Managing Large-Scale Public Service Reform
Part III: Exploring the Complexity of Facilitating Public Service Improvement
Chapter 8. Unsystematic Responses to a Chaotic Service Environment
Chapter 9. How is Knowledge Transferred between Organizations Involved in Change?
Chapter 10. Learning to Navigate the Noise of Change: Lessons from Complex Health System Contexts
Chapter 11. Orchestration, Coherence, and the Problem of Conflicting Accountabilities
Chapter 12. Prospects for Understanding and Improving Complex Public Service Change
Index
