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　　分類: 图书,外语 ,行业/职业英语,餐饮旅游业英语,

作者： 本书编写组 编著

出 版 社： 中国旅游出版社

出版时间： 2006-9-1字数： 380000版次： 1页数： 332印刷时间： 2008/07/01开本： 16开印次： 3纸张： 胶版纸I S B N ： 9787503229442包装： 平装内容简介

本书突出“实”、“新”和“用”，选材面较宽，初级部分为日常生活对话，包括十四个单元，每个单元中又按实际内容需要分为若干部分，考虑到使用初级英语员工的实际水平，所有对话均为中英对照。本书不仅可供饭店员工学习、培训及工作之用，亦可供旅游英语、商务英语、经贸英语及一般院校英语专业学生作教材使用。

目录

初级

第一单元打招呼及送行

第二单元询问公共场所

第三单元请客人等候以及提供帮助

第四单元打电话

第五单元祝贺及感谢

第六单元要求及投诉

第七单元同情与关心

第八单元爱好与满意

第九单元前厅

第十单元房务

第十一单元餐饮

第十二单元在银行

第一部分银行开户

第二部分询问存款

第三部分询问储蓄

第四部分要求兑换钱

第十三单元在海关

第一部分在海关

第二部分有东西要报关吗

第三部分为电脑缴税

第四部分办理海关手续

第十四单元在邮局

第一部分寄信

第二部分寄信

第三部分寄包裹

第四部分寄钱

第十五单元在医院

第一部分看医生

第二部分犯胃病

第三部分与医生约诊

第四部分买药

第十六单元旅行

第一部分在飞机上

第二部分乘火车旅行

第三部分乘公共汽车旅行

第四部分乘出租汽车

第十七单元电信

第一部分打长途电话

第二部分国际互联网

第三部分谈论电信

第四部分电子商务

初级英语试卷

中级

Front Office

Unit One At the Airport

Part One Meeting the Guest

Part Two Recognizing a Tour Group

Part Three A Brief Welcome Speech

Unit Two Room Reservations

Part One Accepting Reservations

Part Two Fully Booked

Part Three Canceling a Reservation

Unit Three Bellman

Part One Greeting a Guest on Arrival

Part Two Introducing Hotel Facilities

Part Three Baggage Delivery

Part Four Hiring a Taxi

Unit Four Reception and Check-in

Part One Checking in a Guest with Reservation

Part Two Checking in a Walk-in Guest

Part Three Changing a Room

Part Four Extending the Stay

Unit Five At the Information Desk

Part One Askingthe Way

Part Two Arranging a TourBus

Part Three City Tour

Part Four Leaving a Message

Unit Six Sales Promotions

Part One Talking about Hotel Reservations

Part Two Negotiating on Terms.

Part Three Persuasive Talks

Unit Seven Public Relations

Part One Soliciting Comments and Suggestions

Part Two Arranging a News Conference

Part Three Invitation and Replies

Unit Eight Front Cashier

Part One Checking Out

Part Two A Miscalculation

Part Three Foreign Currency Exchange

Unit Nine Business Center

Part One Booking Air Tickets

Part Two Sending a Fax

Part Three Sending E - mails

Part Four Explaining Time Differences

Part Five Asking for An Interpreter

Unit Ten Operator

Part One A Call from Outside

Part Two Making a Collect Call

Part Three Wake - up Call Service

Housekeeping

Unit Eleven Floor Attendant

Part One Showing a Guest to the Room

Part Two Explaining Room Facilities

Part Three Valuables Deposit

Unit Twelve Chamber Service

Part One Making up the Room

Part Two The Turn - clown Service

Part Three Bringing Something on Request

Unit Thirteen Laundry Service

Part One Demanding Laundry Service

Part Two Special Instructions

Part Three Suggesting Express Laundry Service

Unit Fourteen Miscellaneous Services

Part One Shopping for Guests

Part Two Baby - sitting Service

Part Three Room Service

Part Four Repairing the TV Set

Unit Fifteen Dealing with Emergencies

Part One Guest Injured

Part Two A Sick Guest

Part Three A Small Fire

Food & Beverage

Unit Sixteen Reservations

Part One Booking Seats

Part Two Banquet Reservations

Part Three Reserving a Meeting Room

Unit Seventeen Seating Guests

Part One Seating the Guest without a Reservation

Part Two Seating the Guest with a Reservation

Unit Eighteen Chinese Food Service

Part One Chinese Food

Part Two Chinese Restaurant Service

Part Three Ordering Drinks

Part Four Serving the Dishes

Unit Nineteen In the Coffee Shop

Part One At Dinner Time

Part Two A Buffet Breakfast

Part Three A Continental Breakfast

Part Four An American Breakfast

Unit Twenty At the Bar

Part One Chinese Liquors and Wines

Part Two Mixing Cocktail

Unit Twenty - one Room Service

Part One Ordering Room Service

Part Two Sending the Room Service Order

Unit Twenty -two Ways of Paying

Part One Signing the Bill

Part Two Paying by Credit Card.

Part Three Explaining the Bill

Part Four Explaining the Credit Limit

Unit Twenty-three Guest Complaints

Part One Changing a Dish

Part Two Complaining about the Dishes

Unit Twenty- four A Birthday Party

Shopping

Unit Twenty -five At the Textile and Knitwear Counter

Part One Buying Chinese Silk Fabrics

Part Two Buying T- shirts

Part Three Fashion

Unit Twenty -six At the Jewelry and Crafts Counter

Part One Recommending Traditional Chinese Crafts

Part Two Jewelry

Part Three Recommending Typical Chinese Toys

Unit Twenty- seven At the Medicine and Foodstuff Department

Part One Chinese Tea

Part Two Chinese Medicine and Tonics

Part Three Chinese Local Flavor Food

Unit Twenty - eight At the Chinese Arts and Stationery Department

Part One Chinese Seal Cutting, Calligraphy and Paintings

Part Two The Four Treasures of Study

Part Three Packaging and Shipping

Health and Recreation

Unit Twenty -nine At the Health Center

Part One Talking about Health Club Facilities.

Part Two Sauna

Part Three At the Indoor Swimming Pool

Unit Thirty In the Beauty Salon

Part One At the Barber's

Part Two A Permanent Wave

Unit Thirty - one Recreation

Part One At the Ball Room

Part Two Karaoke Bar

Part Three Mahjong

Part Four Bowling

English Test at Intermediate Level

Appendix I useful English Abbreviations For Hotels

Appendix II 180 Useful Sentences For Fotels

Appendix III Key to Listening Exercises (Tape Script)

参考书目

 

 

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