(六西格码袖珍手册:提高速度和质量的70条捷径)LEAN SIX SIGMA POCKET TOOLBOOK
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作者： Michael L. George，John Maxey，David T. Rowlands 著
出 版 社： Oversea Publishing House
出版时间： 2007-1-1字数：版次：页数： 282印刷时间： 2007-01-01开本： 32开印次：纸张：I S B N ： 9780071441193包装： 平装内容简介
The Lean Six Sigma Pocket Toolbook is today's most complete and results-based reference to the tools and concepts needed to understand, implement, and leverage Lean Six Sigma. The only guide that groups tools by purpose and use, this hands-on reference provides:
Analyses of nearly 100 tools and methodologies--from DMAIC and Pull Systems to Control Charts and Pareto Charts；
Detailed explanations of each tool to help you know how, when, and why to use it for maximum efficacy；
Sections for each tool explaining how to create it, how to interpret what you find, and expert tips.
Lean Six Sigma is today's leading technique to maximize production efficiency and maintain control over each step in the managerial process. With The Lean Six Sigma Pocket Toolbook, you'll discover how to propel your organization to new levels of competitive success--one tool at a time.
作者简介：
MICHAEL L.GEORGE is the chairman of George Group,the leading global Lean Six Sigma consultancy,and the author of Lean Six Sigma and Lean Six Sigma for Service.
目录
Chapter 1: Using DMAIC to Improve SpeeQuality, and Cost
Define
Measure
Analyze
Improve
Control
Kaizen DMAIC
Project selection
Chapter 2: Working With Ideas
Brainstorming
Affinity diagrams
Multivoting
Chapter 3: Value Stream Mapping andProcess Flow Tools
Process mapping
Process observation
SIPOC
Process mapping steps
Transportation and spaghetti （workflow） diagrams
Swim-lane （deployment） flowcharts
Value stream maps （basic）
Flowchart and value stream symbols
Value-add （VA） vs. non-value-add （NVA） analysis Time value maps
Valueadd chart （task time or takt time chart）
Chapter 4: Voice of the Customer （VOC）
Customer segmentation
Sources of customer data
Collecting VOC: Interviews
Collecting VOC: Point-of-use observation
Collecting VOC: Focus groups
Collecting VOC: Surveys
Kano analysis
Developing critical-to-quality requirements
Chapter 5: Data Collection
Types of data
Input vs.output data
Data collection planning
Measurement selection matrix
Stratification factors
Operational definitions
Cautions on using existing data
Making a checksheet
Basic checKsheets
Frequency plot checksheet
Traveler checksheet
Location checksheet
Sampling basics
Factors in sample selection
Stable process （and population） sampling
Formulas for determining minimum sample size（population or stable process）
Measurement System Analysis （MSA） and
Gage R&R Overview
Gage R&R: Collecting the data
Interpreting Gage R&R Results
MSA: Evaluating bias
MSA: Evaluating stability
MSA: Evaluating discrimination
MSA for attribute/discrete data
Chapter 6: Descriptive Statistics andData Displays
Statistical term conventions
Measures of central tendency（mean, median, mode）
Measures of spread（range, variance, standard deviation）
Boxplots
Frequency plot （histogram）
Normal distribution
Non normal distributions and
the Central Limit Theorem
Chapter 7: Variation Analysis
Review of variation concepts
Time series plots （Run charts）
Run chart table
Control chart basics
Selecting a control chart
Control charts for continuous data
Subgrouping for continuous data
Control limit formulas for continuous data
Factors for Control Chart Formulas
……
Chapter 8：IDENTIFYING AND VERIFYING CAUSES
Chapter 9: Reducing Lead Time andNon-Value-Add Cost
Chapter 10: Complexity Value Stream Mapping andComplexity Analysis
Chapter 11: Selecting and Testing Solutions
Index
