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　　分類: 图书,进口原版书,经管与理财 Business & Investing ,

作者： Sultan Kermally著

出 版 社： John Wiley & Sons

出版时间： 2002-3-28字数：版次： 1页数： 194印刷时间： 2002/12/01开本：印次：纸张： 胶版纸I S B N ： 9780470844496包装： 平装内容简介

Knowledge Management (KM) remains high on the critical business agenda. Using the proven CBI Fast Track blueprint format, this book explains sin simple and concise terms how you and your company can understand the critical issues of KM, create the right culture and conditions for effective knowledge transfer, incorporate technologies into your long-term KM strategy and accurately measure the benefits KM brings. Sultan Kermally is a highly-experienced practitioner who offers a clear, hands-on approach to a difficult-to-master topic.

目录

Series Foreword (Digby Jones)

About the Author

Acknowledgements

Introduction: Managing Knowledge without Tears

Best Practice Transfer: A Business Imperative

Creating Organisational Knowledge of External Changes

The Importance of Managing Knowledge

Creating and Transferring Knowledge in Your Organisation: Focusing on Employees and Customers

Technology and Knowledge Management

The Leadership Factor and Knowledge Management

Knowledge, Intangible Assets and Superior Performance

Measuring Intangible Assets

Knowledge Management in Practice: Making a Start

A to Z of Managing Knowledge

Further Reading

10 Useful Web Sites

References

Index

 

 

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