关建对话Crucial Conversations
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作者： Kerry Patterson 著
出 版 社： Oversea Publishing House
出版时间： 2007-9-1字数：版次： 1页数： 240印刷时间： 2002/06/01开本：印次：纸张： 胶版纸I S B N ： 9780071401944包装： 平装编辑推荐
作者简介：
Kerry Patterson,Joseph Grenny,Ron McMillan,and Al Switzler are founders of VitalSmarts and leading authorities in organizational effectiveness and leaddership whose worldwide clients include 300 of the Fortune 500 companies.
内容简介
When stakes are high,opinions vary,and emotions run strong,you have three choices:Avoid a crucial conversation and suffer the consequences;handle the conversation badly and suffer the consequences;or read Crucial Conversations and discover how to communicate best when it matters most. Crucial Conversations gives you the tools you need to step up to life's most difficult and important conversations,say what's on your mind,and achieve the positive resolutions you want. You'll learn how to:
Prepare for high-impact situations with a six-minute mastery technique
Make it safe to talk about almost anything
Be persuasive,not abrasive
Keep listening when others blow up or clam up
Turn crucial conversations into the action and results you want
Whether they take place at work or at home,with your neighbors or your spouse,crucial conversations can have a profound impact on your career,your happiness,and your future. With the skills you learn in this book,you'll never have to worry about the outcome of a crucial conversation again.
目录
FOREWORD
ACKNOWLEDGMENTS
CH.1:What's a Crucial Conversation?
And Who Cares?
CH.2:Mastering Crucial Conversations
The power of Dialogue
CH.3:Start with Heart
How to Stay Focused on What You Really Want
CH.4:Learn to Look
How to Notice When Safety Is at Risk
CH.5:Make It Safe
How to Make It Safe to Talk about Almost Anything
CH.6:Master My Stories
How to Stay in Dialogue When You're Angry,Scared,or Hurt
CH.7:STATE My Path
How to Speak Persuasively,Not Abrasively
CH.8:Explore Others'Paths
How to Listen When Others Blow Up or Clam Up
CH.9:Move to Action
How to Turn Crucial Conversations into Action and Results
CH.10:Putting It All Together
Tools for Preparing and Learning
CH.11:Yeah,But
Advice for Tough Cases
CH.12:Change Your Life
How to Turn Ideas into Habits
ENDNOTES
INDEX
