绩效管理词汇手册/PERFECT PHRASES 4 PERFORMANCE REVIEWS
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作者： Douglas Max等编著
出 版 社： Oversea Publishing House
出版时间： 2002-11-1字数：版次： 1页数： 176印刷时间： 2002/11/01开本：印次： 1纸张： 胶版纸I S B N ： 9780071408387包装： 平装内容简介
Writing performance appraisals is one of the most difficult and time-consuming tasks managers face. Perfect Phrases for Performance Reviews simplifies the job, providing a comprehensive collection of phrases that managers can use to describe employee performance, provide directions for improvement, and more. For example:
"Sets priorities well"
"Misses important deadlines"
"Thorough, reliable, and accurate"
All managers and HR professionals will value the book for its:
Hundreds of ready-to-use phrases, organized by job skill and performance level
Tips for documenting performance issues and conducting face-to-face reviews
Easily adapted performance review templates covering five performance levels
With the wide-ranging assortment of descriptions available in this book, managers will be able to find the perfect terms to help them analyze and understand the work performance of each person they work with.
作者简介
Douglas Max is Managing Director,LR Communication Systems，Berkeley Heights，NJ．He iS responsible for alI marketing and sales，selection，trainin9，and supervision ofstaff of 15．His firm designs and conduct on—site seminars in writing and presentation skills．He iS also moderator of TRDEV,the largest trainin9—oriented e—mail discussion group on the Web．He has an MA in lndustriaI/OrqanizationaI Psychology from the University of Missouri at St．Louis．Visit his Web site at www．Ircom．com．
目录
Preface
Part One．Background for Conducting Performance Reviews
How to Plan，Conduct,and Write a Performance Review
Setting Performance Goals
Documenting CriticaI|ncidents and Significant Behaviors
Common Performance Review Errors
Legal Issues
Conducting the Review
Making the Session GO Smoothly
How to TaIk About Salary
Perfect Phrases for Performance Reviews
Part Tw0．Examples of Forms for Performance Reviews
Part Three．Perfect Phrases f0r Performance Appraisal
Topics Hsted Alphabeficauy
Accuracy
Administrative Skills
Analytic Skills
Appraisal and Evaluation Skills
Attendance
Attitude or Approach to Work
Coaching
Communication Skills，VerbaI
Communication Skills，Written
Computer Skills
Conflict Management
Cooperation
Cost Cutting
Creativity
Customer Relations
Data Entry
Deadlines，Ability to Meet
Decision Making
Dedication to Job/Work
Delegation
Dependability
Development of Subordinates
Equal Opportunity/Diversity
EthicaI Behavior
Feedback，Receiving and Giving
FinanciaI Management
Flexibility
……
Topics by Job Category
General Job Skills/Traits
Technical Skills
Productivity
Management/Leadership/Supervisory
Management Control
Communications/Interpersonal
Personal Qualities/Characteristics
Appendix A.Ten Mistakes Managers Make When Conducting Performance Appraisals
Appendix B.Seven Mistakes Employees Make During Performance Appraisals
